Guest Services Executive
1 giorno fa
milan, lombardy, Italia
Hotel Domani
Tempo pieno
Gratuito con email o Google
Salva questo lavoro e mantieni la tua ricerca organizzata
Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.
Gratuito con email o Google
Continuando accetti i nostri Termini & Informativa sulla privacy.
WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes
Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystems
Excellentwrittenandverbalcommunicationskills
Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
#J-18808-Ljbffr
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes
Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystems
Excellentwrittenandverbalcommunicationskills
Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
#J-18808-Ljbffr