Italian & English Customer Support Specialist – Relocation to Lisbon, Portugal
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Are you a highly motivated, multilingual individual with a passion for customer experience? Seize the opportunity to launch your international career in the vibrant, sun-drenched city of Lisbon, Portugal
We are seeking a dedicated Italian & English-Speaking Customer Support Agent to represent world-leading brands across diverse, fast-paced industries including Tech, E-Commerce, Travel, and Digital Services. You will serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support across multiple channels.
Position Details
- Location: Lisbon, Portugal.
- Working Model: On-site / Hybrid (depending on the assigned project).
- Work Authorization: Valid EU Citizenship or valid Portuguese work permit is required.
- Contract Type: Initial fixed-term contract with path to permanent contract (contrato sem termo ).
Key Responsibilities
- Multilingual Support: Assist Italian-speaking customers via phone, email, and live chat with a friendly and professional approach.
- Problem Solving: Efficiently troubleshoot inquiries, resolve product or service issues, and provide accurate, timely information.
- Brand Advocacy: Maintain high levels of customer satisfaction and deliver exceptional service that reflects positively on top global brands.
- System Documentation: Accurately log customer interactions, support tickets, and resolutions in the CRM system.
What We Offer: Full Relocation & Comprehensive Benefits
Moving to a new country should be exciting, not stressful. We provide a full-service relocation package to ensure a smooth transition to life in Portugal:
- Flight Ticket Reimbursement: One-way flight ticket to Lisbon reimbursed after onboarding.
- Company Accommodation: Free company-provided accommodation or hotel stay upon arrival to help you settle in easily.
- Administrative Support: Comprehensive assistance with local paperwork, including obtaining your NIF (Tax Number), NISS (Social Security), and setting up a Portuguese
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