Field Service Engineer Emilia Romagna

Join to apply for the Field Service Engineer Emilia Romagna role at Agfa Radiology Solutions . Company Overview The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X‑ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting‑edge technology and services. Position Overview The Field Service Engineer supports and maintains DR and CR equipment, providing technical service and assistance on Agfa and third‑party products. The role is based at home with travel requirements. Location Home‑based (travelling involved). Responsibilities Install and modify Agfa and third‑party products (DR and CR). Troubleshoot Agfa and third‑party products; repair and replace on‑site and remotely. Assist R&D and HQ in problem solving and risk analysis. Train the customers. Escalate problems to 2nd and 3rd tier support when necessary. Perform preventive and corrective maintenance on Agfa products. Assist internal and external customers (e.g. users, freelancers, colleagues across business areas, HQ) on‑site and remotely on technical questions and issues. Identify opportunities for upselling Agfa Services and Products and pass on upselling opportunities to sales as required. Manage return of equipment and parts in compliance with company procedures. Qualifications University degree in Engineering, Electronics, Biomedical, Mechatronics or a related field. At least 3 years of experience installing and maintaining medical devices and healthcare products, especially X‑ray/DR systems. Experience with networking and remote diagnosis software systems. Experience working safely with electromechanical systems. Project management skills are a plus. Specific Skills Proactivity, flexibility, independence, own initiative, eagerness to act on short notice and adapt schedules, openness to new challenges, customer‑focus, positive mindset, and energy to implement change. Excellent attention to detail, strong self‑motivation, effective communication with people, and willingness to travel for business on a daily basis. Ability to fault‑find basic electronics to component level and strong analytical skills. Good knowledge of X‑Ray/DR and Windows 7/10. Full driving licence. Languages: Italian (native speaker level) and English (at least B2 level); other languages are a plus. Values Own It – I do what I say, full accountability for results, finding solutions, and practicing ethical and safe behaviours. Play as One – Collaborate for a common goal, diverse perspectives, respect in communication, and support decisions for team benefits. Move Forward – Embrace change, explore opportunities to innovate, give feedback and improve performance, and lead proactive solutions and continuous progress. Drive Value – Make bold choices to maximize value creation, deliver exceptional customer value, add value to all stakeholders, and use data to generate key insights and outcomes. Benefits Dynamic global organisation with a history of innovation and a strong product portfolio. Challenging environment combined with a supportive management structure. Competitive salary and benefit package. Friendly work environment surrounded by dedicated and professional colleagues. Diversity and Inclusion At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can achieve amazing outcomes, and our differences make our company, products, and services great. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Engineering Industry Medical Equipment Manufacturing #J-18808-Ljbffr