Facilities Coordinator

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.Key Responsibilities Property & Tenant ManagementServe as the primary point of contact for all sub-tenant inquiries requests and escalationsBuild and maintain strong relationships with sub-tenants property management teams and landlordsEnsure compliance with lease terms and legal requirements across the portfolioCoordinate service visits with property management representatives and approved vendorsDrive high standards and consistency in lease requirement managementMonitor tenant satisfaction and proactively address concernsWorkplace OperationsProvide exceptional hospitality and support for guests visitors and team membersResolve facility-related issues including janitorial services conference room management workstation support and interior / exterior furnishings and equipmentCoordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)Collaborate with internal departments (IT Security Kitchen Real Estate) to ensure high-quality project completionEnsure facility compliance with local building health safety and fire codesDevelop and implement operational procedures and standard operating practicesIdentify and present monthly cost-saving opportunities and operational improvementsVendor & Contract ManagementManage facility contracts as the clients designated managing agentCoordinate vendor discussions regarding goal setting performance criteria and reviewsMaintain strong relationships with suppliers and service providersMonitor service delivery quality and contractor performanceAdministrative & Event SupportCoordinate special events for clients and JLL initiativesHandle mail services including pickup delivery postage preparation and courier coordinationSupport various administrative tasks to ensure smooth daily operationsAssist with workplace technology integration and facility improvementsClient Relations & Business DevelopmentRepresent JLL and clients professionally in the local and regional business communityPromote JLLs reputation and capabilities to prospective tenants and clientsLead efforts to monitor and enhance customer satisfactionServe as brand ambassador for facility management excellenceExperience & Education Minimum 2 years of experience in facilities management property management or related field. Demonstrated experience in customer service and relationship management. Background in vendor management and contract coordination preferred.Technical Skills Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook). Experience with facility management systems and technologies. Interest in continuous improvement and emerging workplace technologies.Core CompetenciesExcellent interpersonal communication and organizational abilitiesOutstanding customer service orientation with problem-solving mindsetStrong multitasking capabilities with ability to work independentlyProfessional demeanor with excellent written and verbal communication skillsAbility to work effectively both independently and as part of a remote teamSelf‑motivated with capability to work without direct supervisionResponsabilità PrincipaliGestione Immobili e Inquilini: Fungere da punto di riferimento principale per tutte le richieste necessità ed escalation degli / delle sub-inquilini / eCostruire e mantenere relazioni solide con inquilini / e team di gestione immobiliare e proprietari / eGarantire la conformità ai termini di locazione e ai requisiti legali dellintero portafoglioCoordinare le visite di assistenza con rappresentanti della gestione immobiliare e fornitori autorizzatiPromuovere standard elevati e coerenza nella gestione dei requisiti di locazioneMonitorare la soddisfazione degli / delle inquilini / e e affrontare proattivamente le preoccupazioniOperazioni WorkplaceFornire ospitalità e supporto eccezionali per ospiti visitatori / visitatrici e membri del teamRisolvere problematiche relative alle strutture inclusi servizi di pulizia gestione sale conferenze supporto postazioni di lavoro arredi ed equipaggiamenti interni / esterniCoordinare e programmare attività di manutenzione per rispettare gli Accordi di Livello di Servizio (SLA) definitiCollaborare con dipartimenti interni (IT Sicurezza Cucina Real Estate) per garantire completamento progetti di alta qualitàAssicurare la conformità delle strutture ai codici edilizi sanitari di sicurezza e antincendio localiSviluppare e implementare procedure operative e pratiche operative standardIdentificare e presentare opportunità mensili di riduzione costi e miglioramenti operativiGestione Fornitori e ContrattiGestire contratti delle strutture come agente di gestione designato / a del clienteCoordinare discussioni con fornitori riguardo definizione obiettivi criteri di performance e revisioniMantenere relazioni solide con fornitori e prestatori / prestatrici di serviziMonitorare qualità dellerogazione servizi e performance dei / delle contractorSupporto Amministrativo ed EventiCoordinare eventi speciali per clienti e iniziative JLLGestire servizi postali inclusi ritiro consegna preparazione affrancatura e coordinamento corrieriSupportare varie attività amministrative per garantire operazioni quotidiane fluideAssistere con integrazione tecnologie workplace e miglioramenti strutturaliRelazioni Clienti e Sviluppo BusinessRappresentare JLL e clienti professionalmente nella comunità imprenditoriale locale e regionalePromuovere reputazione e capacità JLL a potenziali inquilini / e e clientiGuidare sforzi per monitorare e migliorare la soddisfazione della clientelaServire come brand ambassador per leccellenza nella gestione strutturaleEsperienza e Formazione Minimo 2 anni di esperienza in gestione strutture gestione immobiliare o settore correlato. Esperienza comprovata in servizio clienti e gestione relazioni. Background in gestione fornitori e coordinamento contratti preferibile.Competenze Tecniche Competenza in Microsoft Office Suite (Word Excel PowerPoint Outlook). Esperienza con sistemi e tecnologie di gestione strutture. Interesse nel miglioramento continuo e tecnologie workplace emergenti.Competenze FondamentaliEccellenti capacità interpersonali comunicative e organizzativeEccezionale orientamento al servizio clienti con mentalità problem-solvingForti capacità multitasking con abilità di lavorare autonomamenteComportamento professionale con eccellenti capacità comunicative scritte e verbaliCapacità di lavorare efficacemente sia autonomamente che come parte di un team remotoAuto-motivato / a con capacità di lavorare senza supervisione diretta.Location : LatinaLocation : On-site ROME ITAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .Equal Opportunity Statement Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >I want to work for JLL.Required Experience ICKey SkillsMicrosoft OfficeCustomer ServiceOrganizational skillsMicrosoft OutlookFacilities ManagementCMMSOSHAMaintenanceFilingAdministrative ExperienceProperty ManagementContractsEmployment Type Full-TimeExperience yearsVacancy 1#J-18808-Ljbffr