HP AM Competence center engineer
1 giorno fa
HP AM Competence center engineer page is loaded## HP AM Competence center engineerlocations: Milan, Milano, Italy: Rome, Roma, Italytime type: Full timeposted on: Posted Todayjob requisition id: HP AM Competence center engineer**Description -**## **Competence Center Engineer**## ## Overview* ## HP Inc. is a global leader in technology innovation, empowering businesses and individuals through cutting-edge solutions. Our MultiJetFusion (MJF) division is at the forefront of Additive Manufacturing, transforming how products are designed and produced. The Services department is dedicated to helping clients maximize their investment in MJF technology through world-class support, operational excellence, and continuous improvement.## ## Role Summary* ## As a Competence Center Engineer (Specialist), you will join a team that consolidates technical expertise and serves as the highest technical authority in EMEA. You will tackle complex troubleshooting cases, define tools and processes to enhance service performance, and drive customer satisfaction. The role involves direct engagement with customers and partners to understand their needs and recommend actionable improvements. You will collaborate with cross-functional teams to deliver and enhance services, enabling customers to achieve outstanding results with HP Additive Manufacturing Solutions.## ## Key Responsibilities* ## Represent HP’s Technical Leadership: Act as HP’s technical ambassador to partners and end customers, ensuring clear and professional communication.* ## Deliver Mission-Critical Support: Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs).* ## Manage Escalations: Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps.* ## Disseminate Technical Knowledge: Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners.* ## Lead Projects: Guide small project teams and provide leadership for
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AM Competence Center Engineer
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