Customer Experience and CRM intern

5 giorni fa

Milan, Italia Galileo Global Education A tempo pieno

Are you curious to learn what really happens behind the scenes of customer engagement?  We are looking for a Customer Experience & CRM intern.  No need to know Salesforce or CRM tools (yet) – we will teach you. What you need is curiosity for marketing technologies and a problem-solving mindset.  What you will do:  Support the team with first – level support on procedures by internal users (at international level)   - Assist sales and marketing teams in tracking activities correctly on Salesforce  - Collaborate on CRM related projects - Collect new business needs to help shape future digital solutions Could be your opportunity if you want to:  - Discover how digital tools are used across sales and marketing,  - Learn how companies build customer relationships and marketing strategies  - Learn how customer data is managed and activated  - Gain hands on experience with platforms like Salesforce Learning At the end of the internship program, the candidate will have learnt the logics that constitute a CRM system. He/she will be familiar with the various objects within it and their meaning.  Additionally, he/she will have understood the meaning of the customer journey and the importance behind the various activities connected to it.  Furthermore, he/she will have gained a basic knowledge of the system, enabling them to report and extract data in response to business requests. During the internship, the candidate will have, also, the opportunity to observe and understand a project lifecycle (design, planning, execution, monitoring and debrief) Education and competences Bachelor degree or graduate student in any major (Economic Management is preferred) Strong verbal and written communication skills Motivation and strong desire to take on new challenges and learn as much as possible. Detail oriented, with the ability to prioritize under deadlines Knowledge of Salesforce (sales and service cloud) is a plus Familiar with Google products. Ability to work with a team and analytiical approach

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