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Cloud Contact Center Solutions Expert Latina

7 ore fa

Milano, Italia Awp P&C S.A. A tempo pieno

Cloud Contact Center Solutions Expert Latina JOB SUMMARY The Operations Digital Transformation unit drives the planning and implementation of key initiatives aimed at transforming the Allianz Partners operational model. The CCS Local Expert – Latina is the primary contact for Cloud Contact Center operations across Italy, ensuring stable operations, continuous improvement, and local adoption of digital tools (CCS, Conversational AI, Workforce Management). As Allianz Partners undergoes rapid digital transformation, this role bridges global solutions with local operational needs, manages incidents, supports change management, and maintains alignment with global standards across a cross-LoB team operating on a follow-the-sun model. WHAT YOU DO Oversee and coordinate resource management within the region, providing skilled staffing as required for CCS projects, CCS solution operations, and testing efforts. Manage the regional CCS solution pipeline and act as initial gate keeper for regional CCS solution.