Customer Care Africa
2 settimane fa
Select how often (in days) to receive an alert:Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately‑owned company, where the warmth of family meets the scale of a global organization. Join us in shaping our vision to provide new health solutions advancing human life.Your main tasks and responsibilitiescoordinate and manage all internal and external customer relations processes, including product shipments, complaints, and other related matters.prepare the necessary documents for customer shipments and for preparing the documentation required for participating in international tenders.Ensure compliance with customer service standards and procedures.Maintain accurate records of customer interactions.Provide technical and operational assistance for the complete shipment of goods to customers.Analyze customer feedback and provide feedback.Your expertise and ideal skill set3+ years of related experience, including at least 3-7 years of work experience.Excellent knowledge of the latest Incoterms.Ability to manage multiple priorities across a broad spectrum of business activities.Excellent written and oral English. At least basic knowledge of French is required, and knowledge of another language is an advantage. Fluent in English (spoken and written); additional languages are a plus.Good knowledge of the Office package, in particular Word and Excel.Thrive with usYou help save lives - Every day is meaningful as we produce life‑saving medicines.Family values - Long‑term perspective for employees and relationships.Be rewarded with a market‑related salary and benefits package.You will have a high level of influence where you can make a difference and leave your footprint.Work with skilled and fun colleagues in a relatively informal organization.Skills development - We offer various internal and external employee and leadership trainings, trainee programs, and digital solutions.It´s in our bloodWe live diversity and stand for equal opportunities as an employer We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.Do you have any questions? Then get in touch with your contact person.Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. We employ more than 11,000 people worldwide to support the treatment of patients in 120 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care. With seven R&D sites and five state‑of‑the‑art manufacturing facilities in Austria, France, Germany, and Sweden, Octapharma also operates over 195 plasma donation centres across Europe and the US. With four decades of experience, we are committed to advancing patient care worldwide.#J-18808-Ljbffr
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Customer Care Africa
2 settimane fa
Pisa, Italia Altro A tempo pienoSelect how often (in days) to receive an alert:Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a...
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Senior Customer Care
2 settimane fa
Pisa, Italia Altro A tempo pienoA leading health solutions provider based in Italy is seeking a Customer Relations Coordinator to manage customer interactions and ensure shipment compliance. The role involves preparing necessary documentation for customer shipments and international tenders. Candidates should have over 3 years of experience, excellent communication skills in English (and...
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Senior Customer Care
2 settimane fa
pisa, Italia Altro A tempo pienoA leading health solutions provider based in Italy is seeking a Customer Relations Coordinator to manage customer interactions and ensure shipment compliance. The role involves preparing necessary documentation for customer shipments and international tenders. Candidates should have over 3 years of experience, excellent communication skills in English (and...
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Senior Customer Care
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Pisa, Italia Altro A tempo pienoA leading pharmaceutical company in Italy is looking for a professional to coordinate customer relations processes and ensure compliance with service standards. Candidates should have over 3 years of experience and be fluent in English, with additional language skills considered an advantage. The role involves preparing shipment documentation and maintaining...
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