Networking Remote Field Service Engineer
1 settimana fa
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. The Day at NTT DATA The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Responsibilities Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follows up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge, Skills and Attributes Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into
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Remote Networking Field Engineer – Entry Level
2 settimane fa
WorkFromHome, Italia Experteer Italy A tempo pienoA leading multinational technology firm is seeking an entry-level Networking Remote Field Service Engineer. Responsibilities include providing remote technical support, diagnosing and resolving incidents, and maintaining service level agreements. Candidates should have a Bachelor's degree in IT and some certification in networking technologies. This role...
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Networking Remote Field Service Engineer
4 settimane fa
WorkFromHome, Italia Experteer Italy A tempo pienoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. The Day at NTT DATA The Networking...
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Remote Field Service Engineer – Biotech Equipment
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA leading healthcare technology firm is looking for a Field Service Engineer based in Italy. This remote position requires representation of the company to clients, planning service activities, and managing stock and work orders. Preferred candidates have a degree in Biomedical Engineering or similar, with 2+ years in field service. Strong mechanical and...
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Remote Field Service Engineer – Biotech Equipment
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA leading healthcare technology firm is looking for a Field Service Engineer based in Italy. This remote position requires representation of the company to clients, planning service activities, and managing stock and work orders. Preferred candidates have a degree in Biomedical Engineering or similar, with 2+ years in field service. Strong mechanical and...
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Field Service Engineer Italy
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoField Service Engineer – Cytiva Join Cytiva, part of Danaher, on the forefront of life‑changing therapeutics. This remote Field Service Engineer role supports our Biotechnology Integrated Solutions team and is based in Lombardy, Italy. Responsibilities Represent Cytiva to clients and promote service contracts. Plan and execute installation,...
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Field Service Engineer Italy
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoField Service Engineer – Cytiva Join Cytiva, part of Danaher, on the forefront of life‑changing therapeutics. This remote Field Service Engineer role supports our Biotechnology Integrated Solutions team and is based in Lombardy, Italy. Responsibilities Represent Cytiva to clients and promote service contracts. Plan and execute installation,...
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Remote Field Service Engineer
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA biotechnology company is seeking a Field Service Engineer to perform installation, maintenance, and troubleshooting activities primarily in the Lombardy region. The position is fully remote, with a focus on serving clients in biopharma and biotechnology sectors. Candidates should have a degree in Biomedical Engineering or a related field, alongside strong...
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Remote Field Service Engineer
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA biotechnology company is seeking a Field Service Engineer to perform installation, maintenance, and troubleshooting activities primarily in the Lombardy region. The position is fully remote, with a focus on serving clients in biopharma and biotechnology sectors. Candidates should have a degree in Biomedical Engineering or a related field, alongside strong...
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Remote Field Service Engineer – Biotech
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA leading biotechnology company seeks a Field Service Engineer in Italy. This role involves installation, maintenance, and troubleshooting in a remote work environment. Candidates should have a background in Biomedical Engineering and 2+ years of experience in a similar role. Responsibilities include managing service tasks at client sites and representing...
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Remote Field Service Engineer – Biotech
1 settimana fa
WorkFromHome, Italia Cytiva A tempo pienoA leading biotechnology company seeks a Field Service Engineer in Italy. This role involves installation, maintenance, and troubleshooting in a remote work environment. Candidates should have a background in Biomedical Engineering and 2+ years of experience in a similar role. Responsibilities include managing service tasks at client sites and representing...
