Incident Manager
1 settimana fa
Open Position : Incident ManagerTo strengthen our international team, we are seeking anIncident Managerwith2–3 years of experienceinIT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution ofmajor incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have asolid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. Key Responsibilities :Manage and coordinate theresolution of incidentsfrom detection to closure. Act as the primary point of contact forincident escalationand communication. Ensure timely restoration of services in line withSLAsandgovernance standards. Documentincident details,timelines, andactionstaken inITSM tools. Facilitate post-incident reviews and contribute toroot cause analysis (RCA). Collaborate withProblem ManagementandChange Management teamsto prevent recurrence. Supportcontinuous improvementof incident management processes. Required Skills & Qualifications :2–3 years of experienceinIncident ManagementorIT Service Operations. Good understanding ofITIL frameworkandservice management principles. Strongcommunicationandstakeholder management skills. Ability to work effectively under pressure andmanage multiple priorities. Experience withITSM tools(e.g., ServiceNow, Remedy). Fluent inItalianand good command ofEnglish. Preferred Qualifications :ITIL v4 Foundation Certification. Exposure to major incident handling in enterprise environments. Soft Skills :Analytical and problem-solving mindset. Ability to remain calm and decisive during critical situations. Team-oriented with strong collaboration skills. Work mode : 100% remote.Join UsBecome part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here. This announcement is addressed to both sexes, in accordance with Laws 903 / 77 and 125 / 91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215 / 03 and 216 / 03.#J-18808-Ljbffr
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Incident Manager
5 giorni fa
Milan, Italia Altro A tempo pienoIncident Manager We are looking for an Incident Manager with2-3 years of experiencein IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
5 giorni fa
Milan, Italia Altro A tempo pienoIncident ManagerWe are looking for an Incident Manager with 2-3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident Manager To strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident ManagerTo strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoOpen Position : Incident Manager To strengthen our international team, we are seeking anIncident Managerwith2–3 years of experienceinIT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution ofmajor incidents, ensuring minimal business impact and maintaining service continuity. The ideal...
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Remote Incident Manager — ITIL
1 settimana fa
Milan, Italia Altro A tempo pienoAn IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team. The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes. Responsibilities include managing incident resolution and communicating with stakeholders. A good command of both Italian and English...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in 2000, Herzum has grown into an...
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Incident Manager
1 settimana fa
Milan, Italia Altro A tempo pienoWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in 2000, Herzum has grown into an...
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Incident Manager
5 giorni fa
Milan, Italia Altro A tempo pienoA leading IT service provider is seeking an Incident Manager in Milan, Lombardy. The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes. Responsibilities include managing incident resolution and ensuring minimal business impact. Strong communication skills and the ability to work under...
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Remote Incident Manager: ITIL
1 settimana fa
Milan, Italia Altro A tempo pienoA leading software firm in Italy seeks an Incident Manager with 2–3 years of experience in IT Service Management. The role involves managing and coordinating incident resolutions, ensuring minimal business impact. Candidates should have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. A good...
