Technical Service Representative

About AkzoNobel Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. © Akzo Nobel N.V. All rights reserved. Job Purpose Location: Genoa The Technical Service Representative will provide technical customer support and frontline sales support through proficient use of AkzoNobel products and services as well as a strong working knowledge of application techniques, support to customers, assisting them with product selection, answering application questions, and solving issues via phone, email or onsite. Key Activities Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center. Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers; Performs technical scans and audits at designated customers. Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects Proactively prevents and solves problems of a technical nature occurring at existing customers. Conducts and/or assists in the testing process as well as in the implementation of new products and technologies. Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.) Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions. Supports product development with prototype selection advice and test market execution. Key Responsibilities Maintains allocated technical company equipment in a safe and proper manner. Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace. Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects. Promotes the positive company image and develops long-term relations with customers. Advises to the upper management on training types recruits participants for the relevant technical courses and gains commitment for customer attendance. Job Requisitions Education & Experience Technical high school diploma In-depth knowledge of the market and the products 3/5 years of relevant experience in paint General Industry or other manufacturing business Some technical knowledge of coatings in general Industry Soft & Technical Skills Native Italian language Fluent English (oral and written) Good Knowledge of Office (Word, Excel, SAP) systems Customer focused Strong results orientation Good communication skills Ability to manage multiple deadlines International spirit and culturally aware Good team worker Analytical approach to problem solving Ability to understand technical concepts Basic knowledge relating to health and safety matters under the current local legislation At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: