Customer Service Specialist
3 giorni fa
Europe Italy LE_0147-Grohe S.p.A Employee Assignment Hybrid Full Time 22 December 2025 Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About The RoleReporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction. Key ResponsibilitiesManage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment Monitor shipments and proactively resolve delivery or product availability issues Handle commercial returns and complaints professionally and efficiently Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution Generate and process periodic reports and statistics Coordinate with Operations and Logistics to ensure timely deliveries Maintain accurate customer records and verify commercial conditions What We’re Looking ForBachelor’s degree 2–3 years of experience in order management or customer service Proficiency in SAP and Excel; familiarity with CSD tools is a plus Fluent in Italian and English Strong interpersonal skills with a resilient and solution-oriented mindset Ability to take ownership, manage difficult conversations, and build lasting relationships Ideal TraitsEmpathy and a genuine interest in customer satisfaction Positive attitude and ability to remain composed under pressure Commitment to continuous improvement and collaboration Work EnvironmentHybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office) Team of 6: collaborative and supportive, with a culture of growth and development Why Join UsAt LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement. Seniority levelEntry level Employment typeFull-time Job functionOther IndustriesManufacturing#J-18808-Ljbffr
-
Customer Service
2 settimane fa
Milan, Italia Altro A tempo pienoCustomer Service & Logistics Specialist – Adecco Italia Adecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano.Attività principali:Gestire l'intero ciclo dell'ordine: ricezione, inserimento,...
-
Customer Service
7 giorni fa
Milan, Italia Altro A tempo pienoCustomer Service & Logistics Specialist – Adecco ItaliaAdecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano. Attività principali: Gestire l'intero ciclo dell'ordine: ricezione,...
-
Customer Service Specialist
2 settimane fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL...
-
Customer service specialist
2 settimane fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU' LL...
-
Customer service specialist
1 settimana fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU' LL...
-
Customer Service Specialist
4 giorni fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL...
-
Customer service specialist
5 ore fa
Milan, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU'LL...
-
Customer service specialist
5 giorni fa
Milan, Italia Altro A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the...
-
Customer Service
2 settimane fa
Milan, Italia Altro A tempo pienoAdecco Italia Spa e' alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service , parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano.Attivita principali: Gestire l'intero ciclo dell'ordine: ricezione, inserimento, monitoraggio e chiusura, garantendo il rispetto delle...
-
Customer Service Specialist
2 settimane fa
Milan, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
