Service Support Engineer

22 ore fa

remote, piedmont, Italia Tesco Tempo pieno

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Service Support Engineer - Lifts, Escalators and Travelators
As a Service Support Engineer, you will provide technical support for reactive and preventative maintenance activities across our estate. You’ll work closely with field teams, planners, contractors, and engineering colleagues to resolve maintenance issues, improve asset reliability, and deliver a safe, compliant, and efficient environment for our customers and colleagues. This is an excellent opportunity for an experienced engineer seeking a varied, nationwide role within a dynamic and professional environment.
This is a national role, requiring travel across the UK. Candidates must be willing and able to travel as required and stay away from home when necessary. Applicants must hold a full UK driving licence and have access to their own vehicle, which will be used for business purposes in line with company policy.
You will be responsible for
Providing remote technical support to diagnose maintenance issues and drive permanent, timely resolutions.
Using data, systems, and insights to identify trends and opportunities to improve maintenance performance.
Collaborating with colleagues to optimise resource planning and dispatch activities, building strong stakeholder relationships.
Supporting the development of incident management and investigation processes and Ways of Working.
Undertaking site visits as required to provide technical support and assurance.
Ensuring maintenance activities are completed safely, compliantly, and within agreed service levels.
Putting customer, colleague, and community welfare at the heart of every decision and managing workload effectively to deliver the best outcomes.
You will need
Operational Skills
Performance management and continuous improvement
Communication and stakeholder management
Data analysis and problem solving
Systems and IT proficiency
Maintenance planning and processes
Governance, compliance, and organisational skills
Experience
Proven experience in the maintenance, servicing, and fault diagnosis of lifts, escalators, and travelators.
Strong technical knowledge of mechanical and electrical systems associated with vertical transportation equipment.
Ability to work independently and manage workloads across multiple locations.
Commitment to delivering high standards of safety, compliance, and customer service.
Customer service experience within a fast-paced 24/7 operation
Minimum 5 years’ experience in a related engineering role
What’s in it for you?
Annual bonus scheme of up to 10% of base salary.
Holiday starting at 25 days plus a personal day (plus

Service Support Engineer

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