Information Technology Support Technician

2 settimane fa

Modena, Italia Sharp Brains A tempo pieno

Job Title:L1 Desktop Support EngineerExperience Required:1–3 years in IT infrastructure support, with focus on hardware, software, and operating systemissue resolution.Role Overview:As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues inaccordance with hardware warranty terms and customer security compliance standards. Youwill work under direction, following procedures and escalating complex problems to Level 2engineers or relevant teams.Key Responsibilities:1. Hardware Support & Troubleshooting• Installation, repair, and troubleshooting of desktops, laptops, printers, and peripherals(monitors, keyboards, mice, fax machines, scanners).• Physical ability to lift and move equipment weighing up to 50 lbs.• Provide Smart Hands support for:o Routers, switches, firewallso Racks and cabinetso Tasks as directed by senior engineers or remote support teams• Note: Configuration and advanced troubleshooting of network infrastructure is escalatedto L2 support.2. Software & Operating System Support• Follow instructions to install and troubleshoot desktop applications.• Provide deskside support and break/fix for PCs.• Basic Windows OS support and administration.• Support antivirus/anti-spyware installation and troubleshooting.• Assist with configuration and troubleshooting of iOS/Android tablets.• Support deployments using tools such as:o Microsoft System Center Configuration Manager (SCCM)o Windows Deployment Services (WDS)o Mobile Device Management (MDM) solutions• Note: Escalate enterprise deployment failures to L2 support.3. Active Directory & Identity Management• Perform basic AD tasks:o Password resetso

  • Information Technology Support Technician

    2 settimane fa

    Modena, Italia Sharp Brains A tempo pieno

    International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support... Job Title: Experience Required: 1–3 years in IT infrastructure support, with focus on hardware, software, and operating system. Role Overview: As a Level 1 Desktop Support Engineer, you will be responsible...

  • Information Technology Support Technician

    2 settimane fa

    Modena, Italia Sharp Brains A tempo pieno

    International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support... Job Title: Experience Required: 1–3 years in IT infrastructure support, with focus on hardware, software, and operating system. Role Overview: As a Level 1 Desktop Support Engineer, you will be responsible...

  • Information Technology Support Technician

    2 settimane fa

    Modena, Italia Altro A tempo pieno

    International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support...Job Title:Experience Required:1–3 years in IT infrastructure support, with focus on hardware, software, and operating system.Role Overview:As a Level 1 Desktop Support Engineer, you will be responsible for...

  • Information Technology Support Technician

    3 giorni fa

    Modena, Italia Sharp Brains A tempo pieno

    Job Details:Position: IT Support Technician L1 (On-site)Role Type: BackfillWorking Days: 5 Days in a weekContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years as IT Support.Site Address: Modena,Italy (On-Site)Languages required: English (B2), Italian (C1)Role – Onsite Deskside Support (L1/L2)...

  • Information technology support technician

    1 settimana fa

    Modena, Italia Sharp Brains A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2 B contract Experience Required: More than 3 years as IT Support. Site Address: Modena, Italy (On-Site) Languages required: English (B2), Italian (C1) Role – Onsite Deskside Support...

  • Information Technology Support Technician

    4 settimane fa

    Modena, Italia Sharp Brains A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Modena,Italy (On-Site) Languages required: English (B2), Italian (C1) Role – Onsite Deskside Support...

  • Information Technology Support Technician

    5 giorni fa

    Modena, Italia Altro A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support.Site Address: Modena,Italy (On-Site) Languages required: English (B2), Italian (C1) Role – Onsite Deskside Support...

  • Information Technology Support Technician

    4 settimane fa

    Greater Modena Metropolitan Area, Italia Sharp Brains A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Modena,Italy (On-Site) Languages required: English (B2), Italian (C1) Role – Onsite Deskside Support...

  • Information Technology Support Technician

    3 settimane fa

    Greater Modena Metropolitan Area, IT Sharp Brains A tempo pieno

    Job Details: Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Modena,Italy (On-Site) Languages required: English (B2), Italian (C1) Role – Onsite Deskside Support...

  • Information Technology Specialist

    3 settimane fa

    Modena, Italia Sharp Brains A tempo pieno

    The IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. Key Responsibilities Provide first-line and second-line technical...