Senior Program Manager, Workforce Staffing, Workforce Staffing

Senior Program Manager, Workforce Staffing, Workforce Staffing (WFS) Job ID: | Amazon.com Services LLC Are you interested in solving complex problems at the intersection of tech and non‑Band? You will be a part of the Workforce Staffing (WFS) team and will partner closely with Field Operations and Technology teams to scale optimization mechanisms with a focus on capacity planning. The Project Manager for the WFS Field Optimization team will lead HR Operational projects to ensure the smooth execution of multiple programs and initiatives. You will drive the creation of mechanisms and best practices, and be responsible for aligning the needs cross‑functionally across multiple teams. Successful candidates will have experience working with both tech and non‑tech teams, excellent problem‑solving abilities, and the ability to influence without authority across all levels of the organizational hierarchy. In this role, there will be a strong emphasis on using data and having an analytical lens from both datasets and feedback from stakeholders to enhance the value of our offerings. The role has a continuous improvement charter, including responsibility for improvements to processes, programs and projects, and for representing the interests of WFS Field and our candidates to influence large‑scale change with central teams. Key job responsibilities Work closely with multiple teams to deliver innovative strategies for planning tools and processes. Serve as primary point‑of‑contact for planning and provide regular business reviews on program health and roadmap execution. Gather and analyze data and feedback from operations and tech teams. Analyze and report on assessment data and metrics to stakeholders; consolidate and produce metrics and insights that reflect success or failure criteria. Dive deep into defect data to root cause problematic products or processes and advise on corrective actions. Update stakeholder SOPs based on UAT and process changes. Create and maintain multiple, complex and concurrent program plans. Negotiate resources and work timelines to ensure on‑time completion and deliver desired business results. Assess risks, anticipate bottlenecks, provide escalation management, balance business needs versus technical constraints and encourage risk‑taking behavior to maximize business benefit. Communicate status, risks, and changes of program milestones to a large user population and senior business leaders. Negotiate tech integration and use, technical support and implementation of continuous improvements. Partner with technical teams to derive program requirements, develop delivery mechanisms for assessments to our candidates and research new assessment capabilities. Develop change‑management communications and effective training for internal and external assessment users. Surface opportunities to innovate to continuously improve organizational efficiency. Must have knowledge of Excel (pivot tables, VLOOKUPs) at an advanced level and SQL. About the team Are you a dynamic individual, passionate about improving employee experience? Do you like the idea of impacting a worldwide workforce to turn Amazon into Earth’s best employer? If so, Amazon’s Workforce Staffing team could be a perfect fit for you Amazon Heinz has one of the largest and most complex workforces and this team is responsible for the management Ivan of the hourly associate talent supply chain. Basic Qualifications 5+ years of program or project management experience. Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end‑to‑end delivery, andearing results to senior leadership. Bachelor’s degree, or 2+ years of Amazon (blue badge/FTE) experience. Preferred Qualifications 2+ years of driving process improvements experience. Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (Lngs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits includingduce health insurance (medical, dental, vision, prescription dêr, Basic Life & AD&D, supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption & surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, WA, Seattle – 115,600.00– 160,000.00 USD annually Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr