Spa Receptionist

We are looking for a motivated SPA Receptionist to join our pre-opening team.The role will report to the Head Therapist & SPA Supervisor. Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences. The hotel features a SPA, 5 food & beverages outlets, and more than 1,000 sqm of event venues. Key responsibilities: Welcome SPA guests in a professional, warm, and courteous manner, ensuring a seamless arrival and departure experience. Manage SPA reservations, check-ins, check-outs, and payments in accordance with company policies, standards, and procedures. Provide detailed information about SPA treatments, facilities, memberships, and promotions. Anticipate guests' needs and personalize the experience to ensure a "home away from home" feeling. Coordinate appointments and communicate guest preferences, special requests, and schedules to therapists and SPA team members. Handle guest inquiries, feedback, and complaints promptly and professionally, escalating when necessary. Ensure all guest communications and requests are processed accurately and in a timely manner. Maintain high standards of cleanliness and presentation of the reception and waiting areas. Support the SPA leadership team with administrative tasks, reports, and operational needs as required. Skills and requirements: Previous experience in a similar role within lifestyle hotels, or high-end SPA environments is preferred. Good understanding of SPA operations, guest service standards, and booking systems. Diploma or degree in Hospitality, Wellness Management, or related fields is an advantage. Excellent communication, problem-solving, and organizational skills. Fluent in English and Italian; additional languages are a plus. Familiarity with SPA booking systems and PMS (Opera Cloud knowledge is an advantage). Flexibility to work shifts, weekends, and public holidays. What we offer: A stimulating and collaborative work environment in a 5-star hotel. Opportunities for professional growth and development within Hyatt. Competitive salary package. Room discounts available worldwide within the Hyatt portfolio. Join our pre-opening team to build strong memories together We are committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation. Please submit your CV in response to this job posting, including authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and GDPR (EU) 2016/679.