Site Reliability Engineering Manager

Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.The company is founder‑led, profitable and growing.We are hiring a Site Reliability Engineering Manager aspiring for a world‑class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high‑value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high‑performance team, to excel in this role.The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large‑scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical’s managed application service offerings, raising the bar on devops and cloud‑native operations. We take infra‑as‑code to the next level, blazing a trail to next‑generation model‑driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open‑source packages which others use to drive their own operations. From Kubernetes to the kernel and everything in‑between, you will be working with the latest technologies in a fast‑paced engineering environment.We have fully distributed, home‑based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.Location: This role will be based remotely in the APAC and EMEA region.The role entailsResponsibilitiesLead your team in daily agile devops practicesRepresent the IS team to stakeholders, customers, and internal teamsOrganize, coordinate and drive internal projectsMentor engineers to improve their skillsIdentify and measure team health indicatorsImplement structured engineering and operations processesEnsure proper team focus on priorities, milestones, and deliverablesWork to meet service level agreements with customer deployments around the globeDeliver quality managed services in a consistent, timely mannerQualificationsDrive and a track record of going above-and-beyond expectationsProven experience of software delivery using infrastructure as codeProven experience managing devops teams for SAAS or similar offeringsUnderstanding of testing methodologies and maintainable code qualityTechnical aptitude for understanding complex distributed systemsExperience with cloud topologies and technologiesAbility to travel twice a year, for company events up to two weeks longAn exceptional academic track record from both high school and universityNice‑to‑have skillsExperience with Ubuntu system administrationExperience with agile software development methodologiesExperience working in and managing distributed teamsBenefitsDistributed work environment with twice‑yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance ProgramOpportunity to travel to new locations to meet colleaguesPriority Pass, and travel upgrades for long haul company eventsEqual Opportunity EmployerCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.#J-18808-Ljbffr