IT Support Specialist _ Italy

18 ore fa

roma, provincia di roma, Italia Bcic Swiss Gmbh Tempo pieno

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "IT Support Specialist" in Italy.

Responsibilities

  • Provide 1st and 2nd level onsite IT support to end users
  • Troubleshoot hardware, software, and network connectivity issues
  • Install, configure, and support Windows operating systems and Microsoft Office applications
  • Support business applications and IT-related user issues
  • Configure and troubleshoot printers, peripherals, laptops, and desktops
  • Perform preventive maintenance and basic remedial troubleshooting
  • Maintain accurate ticket documentation and provide timely status updates
  • Coordinate with internal teams and third-party vendors when required
  • Support network, server, telecom, and other IT environments as needed

Requirements

  • Several years of experience in IT user support or service desk environments
  • Strong knowledge of IT hardware, software, and troubleshooting
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