ITS Support Assoc II
7 giorni fa
ITS Support Assoc II (GSD1), IT Services (Global Service Desk)Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.Key job responsibilitiesProvides comprehensive technical support to Amazon Corporate employees worldwide.Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.Diagnose and troubleshoot end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 phone/chat/tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalation any system or network outage to reduce downtime.Adherence to shift schedules and timeliness are key requirements.Willingness to work flexible shifts (24/7) model, weekends and holidays.About the teamThe Global Service Desk serves as your first point of contact for all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.Basic Qualifications1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience troubleshooting integrated and interdependent computer systemsExperience with network troubleshooting and supportBachelor's degree or equivalentPreferred QualificationsCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in a dynamic environment with a high degree of customer serviceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
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ITS Support Assoc II
7 giorni fa
Via Milano, Italia Amazon A tempo pienoITS Support Assoc II (GSD1), IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will...
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Its Support Assoc Ii
3 giorni fa
Milano, Italia Amazon A tempo pienoITS Support Assoc II (GSD1), IT Services (Global Service Desk)Amazon's IT Services support is the first point of contact for technical support requests.Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Specialist will be...
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ITS Support Assoc II
6 giorni fa
milano, Italia Amazon A tempo pienoITS Support Assoc II (GSD1), IT Services (Global Service Desk)Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will...
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ITS Support Assoc II
7 giorni fa
Milano, Italia Amazon A tempo pienoITS Support Assoc II (GSD1), IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will...
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ITS Support Assoc II
6 giorni fa
milano, Italia Amazon A tempo pienoITS Support Assoc II (GSD1), IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will...
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Afterhours IT Support Associate II
3 settimane fa
milano, Italia Amazon A tempo pienoA leading technology company in Milan is looking for an ITS Associate II to provide vital IT support for medical teams. The role requires afterhours coverage and involves troubleshooting issues across various operating systems. Responsibilities include delivering exceptional support, documenting incidents, and collaborating with the IT team to resolve...
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It Support Assoc Ii, It Services
1 settimana fa
Milano, Italia Amazon A tempo pienoAs an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity.With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly...
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IT Support Assoc II, IT Services
4 settimane fa
Milano, Italia Amazon A tempo pienoAs an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly...
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Milano, Italia Amazon A tempo pienoIT Support Service Desk Assoc, WorldWide Grocery Stores Service Desk Job ID: | Amazon.com Services LLC - A57 Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state‑of‑the‑art physical grocery stores. As an IT Support...
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milano, Italia Amazon A tempo pienoIT Support Service Desk Assoc, WorldWide Grocery Stores Service DeskJob ID: | Amazon.com Services LLC - A57Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state‑of‑the‑art physical grocery stores. As an IT Support...
