Product Design Lead – AI Assistant

OverviewProduct Design Lead – AI Assistant & Conversational UX (Bangkok – Based, Relocation Provided) at AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels, flights, activities, and more. Our team is diverse and collaborative, based in Asia and part of Booking Holdings.The RoleThis hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 designers. You’ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations, and help evolve our design culture across the organization.ResponsibilitiesLead the end-to-end design of AI and chat-based experiences across web and appTranslate complex AI capabilities into clear user flows and intuitive interfacesCreate prototypes and flows that balance clarity, trust, and speed for usersDrive UX and visual design quality within your scope, aligned with Agoda’s visionPartner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designersUse data-driven insights, research, and best practices to guide design directionLeadership & PeopleManage and mentor a small team of 2–3 designers, focusing on growth and creativityProvide regular feedback, run critiques, and support career developmentScale design culture, systems, and quality through org-wide design initiativesAct as a thought partner to senior stakeholders across Product, Data Science, and EngineeringWhat You’ll Bring7+ years of experience in product or interaction design with hands-on craftExperience designing for conversational interfaces, chatbots, or AI-powered systemsA strong portfolio showing user-centered thinking and high-quality executionAbility to simplify complexity through clear information architecture and interaction flowsExperience leading design discussions and collaborating cross-functionallyMentorship or light people management experience is a plusFamiliarity with LLMs, natural language UX, or multimodal interactions is a bonusData-informed mindset with experience using research, analytics, and best practicesBonus PointsBackground in voice UX, multimodal interfaces, or customer support toolsLocalization and designing for multilingual audiencesFamiliarity with personalization engines or recommendation systemsExperience in travel, e-commerce, or large-scale B2C platformsWhy This RoleThis is a rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s ecosystem, from search to support to inspiration. Join us to help build the next generation of AI-powered travel experiences.Get to know our design team: a diverse group of product designers and researchers collaborating with product managers and engineers in Bangkok. This is a great time to join a team that’s scrappy and hands-on, yet big enough to influence product strategy.About AgodaAgoda is an online travel booking platform connecting travelers with accommodations, flights, and more. We foster a diverse, inclusive environment and are part of Booking Holdings, with 7,100+ employees across 27 markets.Equal Opportunity EmployerWe are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We will keep your application on file for consideration of future vacancies, with a privacy policy guiding our data practices.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Design, Art/Creative, and Information TechnologyIndustries: Technology, Information and Internet#J-18808-Ljbffr