Investigation Specialist

Amazon Ireland Support Services Limited – A94We want Amazon to be the place where customers can find, discover and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon’s opening hours 7 days a week. The shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. This role offers a FTC contract of 6 months.Key job responsibilitiesInvestigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.Participate in other special projects/assignments and partner with appropriate business teams as necessary.Consistently achieve/exceed weekly productivity and quality standards.Basic QualificationsProficiency in both English and Turkish with an ability to compose grammatically correct, concise and accurate written responses.Experience working with Microsoft Office including Outlook, Word and Excel.Preferred QualificationsPrevious work experience in a customer service/retail environment.Knowledge of or experience in a fraud/risk management environment.Experience in insurance, finance, data analysis, research, translation, or training.Strong organizational skills, ability to effectively manage time, and prioritize multiple tasks of competing priority.Self‑disciplined, diligent, proactive and detail‑oriented.Excellent problem‑solving skills.Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit for more information.Posted: December 2, 2025 (Updated 3 days ago)#J-18808-Ljbffr