Clinic Experience Coordinator

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.As we continue strengthening our clinic operations, we’re looking for a Clinic Experience Coordinator to ensure a seamless, welcoming, and operationally excellent experience for patients and therapists at our Milan clinic.The EssentialsSeniority: Mid levelLanguages: Italian, English (fluent)Location: Milan – on‑site requiredWhat You’ll DoAs a Clinic Experience Coordinator, you will be the on‑site operational reference point for the clinic, ensuring smooth daily operations and a high‑quality in‑person experience for both patients and therapists.You will work closely with Central Operations and Clinical teams, managing day‑to‑day clinic activities, handling operational exceptions, and ensuring full alignment with Unobravo’s clinical, operational and brand standards.Your main responsibilities will include:Welcome patients in the clinic and ensure a warm, professional, and consistent in‑person experience aligned with Unobravo standards.Accurately track and register session attendance, including delays and no‑shows.Manage last‑minute bookings and cancellations, supporting the rescheduling of sessions not confirmed at the end of appointments.Support operational follow‑up on missed or canceled sessions, in coordination with Central Operations.Support clinic operational flows related to scheduling, payments, and invoicing, troubleshooting issues and managing exceptions as needed.Ensure compliance with clinical, operational, and brand standards at clinic level, including cleanliness, space organization, room setup and correct preparation of the therapeutic setting.Manage the operational onboarding of in‑person therapists, explaining clinic workflows, space organization and room usage in line with Unobravo standards.Act as the main operational point of reference within the clinic, ensuring continuity of service and resolution of daily operational issues.Independently manage issues that can be resolved on‑site and elevate complex cases to Central Operations or Clinical Oversight in a structured manner.Support clinic capacity management, ensuring optimal availability and use of spaces, and flagging recurring issues or improvement opportunities to Central Operations.Support reassignments and operational adjustments at clinic level.Compile and update the clinic‑level section of the End‑of‑Day operational report.Support Central Operations with additional operational activities when required.✅ Must‑have skills2–4 years of relevant experience in operational coordination, clinic operations, practice coordination, or similar roles in people‑facing service environments.Direct experience working with patients or users, preferably in healthcare, clinical, or hospitality settings.Ability to work effectively in dynamic and partially structured environments, managing daily variability and operational exceptions.Experience maintaining high standards of service quality, order, and hospitality.Strong organizational, problem‑solving, and prioritization skills.Familiarity with basic digital tools and operational systems.Strong collaboration mindset and ability to work closely with central teams and clinical functions.Fluency in English.✨ Not everyone checks every box, and that’s okay. If this role resonates with you and you’re motivated to contribute to a meaningful, people‑centered mission, we’d love to hear from you. What we offer Scaling with PurposeJoin a company in constant evolution, growing fast while staying true to its mission. Everyone Needs UnobravoYour mental health comes first. Enjoy exclusive discounts on psychotherapy sessions with our professionals. Moments That MatterCompany retreats, team‑building experiences, nationwide aperitivo parties, and more.. because milestones are better celebrated together.️ Free Online Language TrainingFree access to our language platform to grow both personally and professionally. Birthday OffEnjoy a day off during the month of your birthday.