Front Desk Supervisor

2 settimane fa

Front, Italia Raines Company A tempo pieno

Raines Co. - Your Future is Now Position Summary The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family‑oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job FunctionsEnsures Outstanding customer care at all times Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Adheres to company credit limit policies Allocates rooms to expected arrivals after checking the guests preferences and special requests Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and market segment groups and pre-registers each guest and ensures

  • Front Desk Supervisor

    2 settimane fa

    Front, Italia Raines Company A tempo pieno

    Raines Co. - Your Future is Now! Position Summary The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading...

  • Front Desk Supervisor

    1 settimana fa

    front, Italia Raines Company A tempo pieno

    Raines Co. - Your Future is Now!Position SummaryThe Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading...

  • Front Desk Supervisor

    1 settimana fa

    Front, Italia Cliff House Maine A tempo pieno

    Job Summary This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for providing leadership as well as guidance and support to the front desk training and performance for the overall successful day-to-day operations in conjunction with the Lead Front Desk Supervisor, Evening Front...

  • Front Desk Supervisor

    9 minuti fa

    Front, Italia Cliff House Maine A tempo pieno

    Job Summary This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for providing leadership as well as guidance and support to the front desk training and performance for the overall successful day-to-day operations in conjunction with the Lead Front Desk Supervisor, Evening Front...

  • Guest Experience Lead

    5 minuti fa

    Front, Italia Cliff House Maine A tempo pieno

    A luxurious hospitality establishment in Piemonte, Italy is seeking an experienced Front Desk Supervisor to lead the front desk operations. This role is responsible for providing exceptional guest service, training team members, and maintaining hotel standards. The ideal candidate should have at least two years of front desk experience in a high-volume...

  • Guest Services Supervisor

    2 settimane fa

    Front, Italia Raines Company A tempo pieno

    A reputable hospitality firm is seeking a Front Desk Supervisor to oversee front office operations. The ideal candidate will ensure exemplary customer care, resolve guest complaints, and lead a team. Supervisory experience in the hospitality industry is preferred, along with proficiency in property management systems and Microsoft 365. This role presents a...

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    2 settimane fa

    Front, Italia Raines Company A tempo pieno

    A reputable hospitality firm is seeking a Front Desk Supervisor to oversee front office operations. The ideal candidate will ensure exemplary customer care, resolve guest complaints, and lead a team. Supervisory experience in the hospitality industry is preferred, along with proficiency in property management systems and Microsoft 365. This role presents a...

  • Lobby Host Overnight Relief

    2 settimane fa

    Front (TO), Italia Altro A tempo pieno

    Full Time Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host . Are you someone who is passionate about people, driven by purpose, and clever in your approach? Medical, Dental, Vision Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager. Positions self at the main entrance to open and hold the...

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    2 settimane fa

    Front, Italia Altro A tempo pieno

    Arlo NoMadNew York, NYFull TimeArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host . Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…BenefitsMedical, Dental,...

  • Hotel Front Desk Agent — Guest Service

    1 settimana fa

    Front, Italia Altro A tempo pieno

    A leading hospitality firm is seeking a Front Desk Agent in Front, Piemonte, to provide exceptional service to guests. The role focuses on greeting guests, managing reservations, and resolving issues efficiently. Ideal candidates will have experience in customer service and a high school diploma. This position offers benefits like medical and 401K. Join a...