Global IT Product Owner

Global IT Product Owner - Customer Service, Logistics & Procurement Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people. Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth‑largest player worldwide in the premium spirits industry. General Description of the Role Global IT Product Owner – Customer Service, Logistics & Procurement, reporting to the Global IT Manager Business Partner Supply Chain, is a member of the Global IT Team dedicated to the Supply Chain functional area. As a key member of the Global IT Supply Chain team, the Product Owner plays a pivotal role in bridging business needs with technological solutions. This role is responsible for designing, implementing, and optimizing business critical applications within the domains of Logistics, Customer Service, and Procurement, ensuring application stability, performance, and continuous improvement, while aligning with business needs and IT governance standards. This role involves close collaboration with global, regional, and local stakeholders to ensure that IT initiatives align with business goals, deliver measurable value, and foster innovation. Key Responsibilities and Activities Application Management & Adoption Oversee the lifecycle of global applications in Logistics, Customer Service, and Procurement areas. Ensure system availability, reliability and business adoption. Continuous Improvement & Projects Identify opportunities for process optimization and system evolutions. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Lead IT projects related to application’s global rollout, upgrades, integrations, and migrations. Governance & Documentation Maintain accurate documentation of application architecture, configurations, and procedures. Develop governance processes, best practices, and ensure compliance among business stakeholders. Service Management Coordinate incident, problem, and change management processes. Monitor service performance and implement corrective actions when needed. Manage vendor relationships and ensure contractual obligations are met. Skills & Competencies Technical & Functional Expertise Project Management – Ability to manage technical tasks within complex projects (Agile or Waterfall). Business Acumen – Strong knowledge of Supply Chain processes (Logistics, Customer Service, Procurement) is essential. Proven experience in Application Management and Service Management roles. Familiarity with TMS systems (Tesi/Transporeon, others…), Procurement Tools (COUPA, others…) and SAP CX is considered advantageous. SAP S/4HANA Supply Chain – understanding of SAP modules (SD, MM, LE, TM, CS) is a plus, as well as knowledge of other SAP suites (e.g., SAP CX) and adoption of Fiori Apps. Familiarity with integration platforms and middleware solutions is beneficial. Experience in applying ITIL framework and Agile methodologies is a strong plus. Additional Skills & Traits Excellent communication and stakeholder management skills. Problem Solving – Analytical mindset with the ability to diagnose issues and implement effective solutions quickly. Cross‑functional Collaboration – Demonstrated experience working in matrix organizations and across diverse cultural environments. Languages Fluent English – Required for global collaboration. Italian – Preferred for local engagement. Third European language – A plus for broader communication. Education & Experience 5+ years in similar roles within multinational or consulting environments, preferably in Customer Service and Logistics or Procurement areas. Bachelor’s degree in Computer Science, Information Systems, Engineering or related field. International experience and a global mindset are essential. Certifications such as ITIL v4, Agile are considered advantageous. Additional Requirements Availability to travel internationally up to 20% of time. Diversity & Inclusion At Campari Group we believe in building more value together, therefore we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Seniority level: Associate Employment type: Full‑time Job function: Information Technology Industry: Beverage Manufacturing #J-18808-Ljbffr