Account Representative

Manages relationships with current customers and referral sources and provides prompt attention and follow up for all referrals and estimates written. Prospects for additional revenue opportunities.Job ResponsibilitiesContacts customers before and after service is performed to ensure satisfaction and develop additional prospectsProspects and develops new sales leads in assigned verticalsCreate, manage, and maintain key relationships with insurance agents, adjusters other key relationshipsContinually builds product knowledge and refines sales techniques for specific relationship types and verticalsPrepares documents for job file reviews with current and prospective clientsDocuments and reports on key referral-source relationships weekly and monthlyParticipates in collections efforts with non-residential customers when necessaryResolves issues with customersInspect and scope jobs onsite-and work with Project Manager/ Crew Chief/Lead Tech on scope of jobDocument loss with clear and descriptive job photos and upload into operating system/softwareWrites mitigation and reconstruction estimates using Xactimate and other estimating softwareCommunicates conversations and key information on the job using the notes feature in required softwareEstimates using carrier audit standards and manages the estimate based on feedback from client and customerCommunicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)Record of Drying using mobile softwareDetermine labor and equipment costsPrepare accurate quantity takeoffs and materials pricingCommunicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaisonManage all estimate documents and assess project risksReview quotes and estimates with the construction project teamAddresses estimate exceptions in a timely mannerJob RequirementsValid Drivers’ License and satisfactory driving recordGood verbal and written and communication skillsHighly motivated, strong work ethic and enjoy the relationship building processBuild rapport easily and establish trust, leading to lasting customer relationshipsCan effectively present information to customers one-on-one and in small groupsHas a good aptitude for basic math—necessary for doing calculations related to the sales processLocal and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic eventsSome work required outside of traditional working hours to network and represent the company at business social eventsSkilled using social media and other web-based sales toolsPhysical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:· Move up to 70 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.· Sitting for long periods of time while using office equipment such as computers, phones etc.· Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.· Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.· Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.· Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.Compensation: $15.00 - $20.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#J-18808-Ljbffr