Italian Customer Support Lisbon
5 giorni fa
DUTIES AND RESPONSIBILITIESTake an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues.Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.Partner with internal technical experts to educate advertisers on product features best practices and common issue types.REQUIREMENTSNative/fluent inItalianboth verbal and written (C2 level). Fluent in English (minimum B2 level)Experience in paid campaign management is mandatory.Degree in Marketing or a related field.Background in Digital Marketing.Experience in a Contact Centre or service environment within the Ad Tech industry.Strong familiarity with social media platforms and a basic understanding of digital advertising.Excellent customer service skills.Ability to work effectively both independently and as part of a team.BENEFITSWorking schedule: Monday - Sunday 24/7 rotating shiftsModern office in a city center with open spaces easy to access with public transportationComprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplaceSupport from colleagues with coaching and mentoring opportunitiesHealth and Wellbeing initiativesMonthly meal allowance and much moreKey Skills Design Engineering, Baan, Customer Service, Fund Management, ABAP, ElevatorEmployment Type Full TimeExperience yearsVacancy 1#J-18808-Ljbffr
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Turbigo, Italia Altro A tempo pienoItalian Customer Support Champion - Lisbon About the job Italian Customer Support Champion - Lisbon Are you fluent in Italian (C1/C2) and confident in English (B2 or higher)? Ready to start an exciting new chapter in one of Europes most vibrant and sun-soaked capitals?We're looking for motivated and enthusiastic individuals to join our international customer...
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turbigo, Italia Altro A tempo pienoAn international customer support company is seeking an Italian Customer Support Champion to join their team in Lisbon. Candidates should be fluent in Italian and confident in English. Key responsibilities include assisting customers via phone, email, and chat, demonstrating strong communication skills, and a positive attitude. This role offers full...
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