Sr. Professional Services Consultant, Emea
7 ore fa
The RoleProofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers. The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships. This is a highly technical role and deep knowledge of the Linux and Solaris operating systems and network configuration is required, as well as a strong background in email. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.Deliver training to customers and partners.Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.Drive high levels of customer satisfaction.Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.Coordinate with multiple parties – internal departments as well as the customer – to ensure timely and satisfactory resolution to technical issues, and completion of projects.Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.QualificationsExperience in a customer-facing technical field such as professional services, sales engineering, or technical support.Experience in large systems design and project implementation for enterprise email environments.Broad technical knowledge of Internet products and technologies.A thorough understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI.Knowledge of networking topology, TCP / IP protocol, network configuration and components (firewalls, routers, etc.).Strong Sendmail and messaging infrastructure system administration experience. Ability to work at all levels of the organization both technically and politically.Additional Languages would be advantageous (Italian / German / Spanish / French).Why Proofpoint?Competitive compensation.Career success on your terms.Flexible work environment. Annual wellness and community outreach days.Always on recognition for your contributions.Global collaboration and networking opportunities.Our CultureOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How To ApplyInterested? Submit your application along with any supporting information – we can’t wait to hear from youSr Professional Services Consultant EMEA • Rome, Italy#J-18808-Ljbffr
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Rome, Italia Proofpoint A tempo pienoA leading cybersecurity company is seeking a Professional Services Consultant in Rome, Italy. This technical role requires deep knowledge of Linux and Solaris, strong customer-facing skills, and experience with email environments. Responsibilities include implementing solutions, providing training, and ensuring high levels of customer satisfaction....
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