Supervisor H/F

13 ore fa

firenze, toscana, Italia APM MONACO Tempo pieno

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, the brand was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting‑edge design, while continuing to perpetuate Ariane's legacy. With more than 400 of its own points of sale, APM Monaco is expanding and plans to open new stores worldwide, including a new location in Firenze Rinascente. We are recruiting a Supervisor on a permanent contract to join our team.

Sales

  • Achieve sales targets
  • Analyse sales reports and data to determine business needs and implement strategies
  • Define individual objectives for sales consultants
  • Motivate team members and ensure understanding of KPIs to improve performance
  • Collaborate with the marketing team

Customer Service

  • Ensure quality of customer service
  • Maintain communication with customers
  • Resolve customer complaints and support decisions made by sales advisors

Operations

  • Maintain the shop’s presentation, organisation and upkeep
  • Ensure