FinCrime Escalations Officer

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the Role Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for an Escalations Officer to ensure effective and compliant suspicious activity reporting in branches across Europe. You'll be performing assessments and making decisions on reports, which are escalated from the first line of defence. What You’ll Be DoingActing as the escalation point for suspicious activity cases Ensuring accurate and timely SARs are submitted according to local requirements Responding to regulatory inquiries and other requests from local authorities related to SARs Managing queries requiring second line of defence review Working with the MLRO and escalating significant cases Monitoring and detecting rare or new patterns, and reporting emerging trends in suspicious activity Resolving escalated cases, following expected resolution times Participating in projects with management as required Collaborating on training initiatives and implementation of new processesWhat You’ll NeedExperience as a compliance/FinCrime officer in a major financial institution Experience in FinCrime operations acting as the escalation point Deep knowledge of AML and sanctions regulations Experience using internal and external systems and databases to conduct investigations The ability to review policies and procedures and advise if changes are required Problem‑solving and decision‑making skills, with the ability to analyze complex information to identify the key issue/action and drive resolutions The ability to present a summary and conclusion to management promptly, including clear proposals to implement appropriate steps to mitigate risk and/or monitor it An understanding of