Technical Service Engineer

OverviewThe OpportunityThe Technical Service Organisation has currently an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with gained experience, focusing on in-house technical, maintenance, calibrate, and validate and repairing our sold portfolio laboratory instruments.ProfileThe purpose of the Technical Service Engineer role is to install, repair, calibrate and validate the instruments in house or at customers’ site. She/He is responsible for processing customer requests, resolving technical issues, handling general enquiries, cross-referencing, expediting, and communicating with internal teams, suppliers, customers and sales representatives. She/He serves as a liaison with all parties to enable sales growth. The Technical Service Engineer seeks to achieve customer satisfaction in every transaction and can play a key role in assisting the sales team to identify ‘solution selling’ opportunities.How You Will Thrive And Make An ImpactIncrease competitive advantage and drive customer satisfaction by building trust and developing relationships.Provide higher technical support.Help to meet customer needs and provide qualified technical service, solutions, installation qualifications, operation qualifications, performance qualification.Develop proactive solutions to create opportunities for selling the VWR portfolio of products and services.Follow up with internal teams, suppliers, and customers on any outstanding issues.Proactively interact with field sales and sales representatives (CSR). Provide high-level quality service to enable sales growth.Efficiently coordinate information flow.Utilise local cross-functional contacts to help achieve targets. Utilise VWR CRM database to manage customer requests, interactions and information that will increase effectiveness and aid the level of technical service performance and results.What We Are Looking ForHigh Technical / Professional School Qualification plus 5+ years of experience in a fast paced, customer focused environment where there is a solution based selling approachDegree level education advantageousDemonstrates ability to effectively utilize technology platforms including CRM ToolsA good understanding of the company’s products, promotions, services and solution offerings for customers, as well as the underlying work processes, operational policies and proceduresMandatory deep technical & electronic knowledgeStrong verbal, written and Microsoft office package skills essentialA good understanding of relationship typesItalian mother tongue and fluent in oral and written English, preferably 1 or 2 more languagesAble to work in a matrix organizationOutstanding interpersonal skills with the ability to comfortably interact with various client (local& Export)/supplier types (e.g. technical, end user, and economic buyers)Good time managementProblem solvingStress ManagementTeam player with professional approachHighly customer focused as well as proactive and team focused.Proactive, Inspirational and Team FocusedOur OfferYou recognized yourself through the required skills and competencies? So, you can apply Now you have the opportunity to come and work at the VWR international part of Avantor Your professional development will evolve in a collaborative spirit.The position offers a permanent contract - full time – benefit packages.We will evaluate also candidates belonging to the \"protected category.\"DisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.#J-18808-Ljbffr