Customer Success Manager
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Customer Success Manager - Renewals: Turn customer value into lasting growth.
Native Italian speaker (mandatory requirement).
Pillar was founded in 2025.
Today, we are 80+ people, serve 900+ customers, raised €12 million in 2026 , and are expanding internationally.
We are building the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology, automation, and AI.
Our ambition? To power one in every three construction sites in Europe.
- Our customer base is growing fast and our first major renewal waves are approaching.
- We are building a proactive, commercial Customer Success motion from the ground up.
- New products are creating new opportunities to grow with our customers.
- You will help build our renewal, upsell, and churn-prevention playbook.
- Your impact will be visible in retention, expansion, and customer trust.
The mission
Protect recurring revenue, expand customer value and prevent avoidable churn.
Own the commercial customer journey before renewal: understand
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