Front Desk Manager
4 giorni fa
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.Qualifications: SHIPBOARDEmployment type. Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling 100+ guests in a 4–5-star hotel. Experience in handling and supervising 30+ Team Members in Guest Services Department. Must be willing to work under pressure Ability to speak additional languages such asSpanish, Italian, Portuguese, French or Germanpreferred (Conversational Proficiency).Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
-
Front Desk Manager
3 settimane fa
Varese, Italia Altro A tempo pienoThe Front Desk Manager owns each guest interaction, follows up on their experience, and ensures the delivery of seamless, premium service that is both exceptional and memorable. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive...
-
Front Desk Manager
3 settimane fa
Varese, Italia JR Italy A tempo pienoThe Front Desk Manager owns each guest interaction, follows up on their experience, and ensures the delivery of seamless, premium service that is both exceptional and memorable. As a key member of the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments, supporting proactive...
-
Front Desk
5 giorni fa
Varese, Italia Jr Italy A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance.The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills.This position offers a chance to ensure exceptional guest...
-
Receptionist / Front Desk - Varese
1 settimana fa
Varese, Italia Denti Doc srl A tempo pienoHDental, network di ambulatori odontoiatrici in forte espansione su tutto il territorio nazionale, è alla ricerca di un/una **RECEPTIONIST / FRONT DESK - VARESE**: Il / La front desk si occuperà dell’accoglienza dei pazienti, gestirà le agende dei medici e dei Clinic Manager ed inoltre svolgerà tutte le varie attività di segreteria amministrativo /...
-
Front Desk
6 giorni fa
Varese, Italia JR Italy A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance. The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills. This position offers a chance to ensure exceptional guest...
-
Front Desk
4 giorni fa
Varese, Italia Altro A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance. The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills. This position offers a chance to ensure exceptional guest...
-
Receptionist / Front Desk
1 settimana fa
Varese, Italia AWD GROUP A tempo pienoAWD GROUP azienda che operante nel settore dei servizi alle imprese, e alla ricerca di un/una Receptionist / front desk che dovra' occuparsi dell'accoglieza dei clienti / fornitori, gestira' l'agenda del titolare ed inoltre svolgera' tutte le mansioni di segreteria amministrativa: - Accoglienza e gestione clienti / fornitori - Front office - Gestione...
-
Impiegata/o Front Desk Accettazione
1 settimana fa
Varese, Italia Nitiko A tempo pienoStudio dentistico ha una posizione aperta per un/una impiegata per front desk per l'accettazione pazienti. Responsabilità: - accettazione e registro richieste - controllo pagamenti - archiviazione cartelle e documenti Si richiede un diploma di maturità, ottima dialettica, cordialità, gentilezza e uso del pc. Contratto: determinato rinnovabile Orario:...
-
Front Desk Operations Intern
2 settimane fa
Varese, Provincia di Varese, Italia Villa Porta A tempo pienoAbout the RoleThe Front Desk Intern will gain hands-on experience in hotel operations, providing an excellent opportunity to develop customer service skills and learn front desk procedures in a dynamic hospitality environment. Main ResponsibilitiesWelcome guests and manage check-in/check-out procedures, providing information about the hotel and local area,...
-
Front Desk Operations Intern
2 settimane fa
Varese, Italia Villa Porta A tempo pienoAbout the RoleThe Front Desk Intern will gain hands-on experience in hotel operations, providing an excellent opportunity to develop customer service skills and learn front desk procedures in a dynamic hospitality environment. Main ResponsibilitiesWelcome guests and manage check-in/check-out procedures, providing information about the hotel and local area,...
