Field Service Engineer

9 ore fa

reggio calabria, calabria, Italia NOVA Biomedical GmbH Tempo pieno

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Career Opportunities with Nova Biomedical Corporation
Nova Biomedical is an Equal Opportunity Employer in compliance with Affi…
Nova Biomedical: One Global Brand. One Vision. Together under one name.
Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.
Job Summary:
To support continued growth across the South Korea market, Nova Biomedical is seeking a Field Service Engineer, Clinical to provide hardware and software support for clinical accounts throughout the region. This role is responsible for supporting customers and distributors through pre-sales support, installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing technical support. The ideal candidate will be customer-focused, technically skilled, and comfortable working independently while maintaining strong relationships with both distributors and end users.
Responsibilities:
Respond to and follow up on customer and distributor inquiries via phone and email.
Execute service-related activities including installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing support.
Provide demonstration support as requested by the sales team.
Manage and collect installed base information for existing and new customers.
Monitor customer service agreements and qualifications and proactively support renewal opportunities.
Manage distributor service parts inventory and oversee warranty and claim processes.
Maintain routine communication with the U.S.-based technical support team.
Build and maintain strong relationships with distributors, biopharma customers, and clinical accounts.
Conduct distributor service training and support local qualification efforts.
Perform joint customer visits with distributors and Key

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