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Logistics Specialist
2 ore fa
Job Summary The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service levels and zero backlog of unresolved orders. Key ResponsibilitiesCustomer Order ManagementManage the complete order-to-delivery cycle, including:Truck calculation and optimal carrier selection Carrier assignment and delivery scheduling Delivery Note (DN) creation Handling returns due to order rejection Receipt and confirmation of delivered goodsEnsure timely processing of all customer orders in compliance with company policies and service-level agreements (SLAs).Problem Solving & Customer CommunicationMaintain constant and proactive communication with customers regarding order status, delivery timelines, and potential issues. Respond promptly to customer inquiries and concerns. Identify and resolve issues before they escalate into complaints. Work cross-functionally with logistics, warehouse, finance, and sales teams to ensure customer satisfaction.Claims and Sales Return ManagementEnsure complete and timely follow-up of customer claims and sales return processes on a monthly basis. Coordinate with internal stakeholders to close claims without variances. Maintain accurate documentation and tracking for all claims and returns.Proof of Delivery (POD) ManagementGuarantee the compliance in collecting POD copies Maintain organized records for audit and customer reference purposes.Order Accuracy and SpeedEnsure high accuracy and efficiency in:Order entry Stock dispatch coordination Shipment instructions Invoicing and documentationMinimize errors that could lead to delays, rework, or customer dissatisfaction.Order Status ReportingProvide weekly order status updates to internal teams and customers, including:Delivery date changes Quantity adjustments Order cancellationsActively monitor open orders to prevent backlog and ensure timely fulfillment.Qualifications & Skills Education: • Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field (preferred). Experience: • 2–4 years of experience in sales administration, order management, logistics coordination, or customer operations. Skills & Competencies:Strong organizational and multitasking skills Excellent communication and customer service abilities Problem-solving and proactive decision-making mindset High attention to detail and accuracy Ability to work under pressure and meet deadlines Proficiency in ERP systems, MS Excel, and order management tools#J-18808-Ljbffr
