Technical Support Agent
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- Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
- Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
- Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
- Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
- Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
- Collaborate with internal teams to improve troubleshooting procedures and service quality
Your Responsibilities
- Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
- Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
- Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
- Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
- Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
- Collaborate with internal teams to improve troubleshooting procedures and service quality
Your Qualifications & Skills
- Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
- Strong troubleshooting, analytical, and problem-solving skills.
- Clear written and verbal communication skills, with the ability to guide technicians remotely
- Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
- Customer-focused, proactive, and structured approach to work
- Ability to work independently and within an international team
- Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
- Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
- Professional fluency in English and either German or French is mandatory
OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Total compensation starting from € 38,000 gross per year, including a 20% variable bonus based on goal achievement
- Additional company benefits
The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into
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