Restaurant Manager

Tenuta Toscanais searching for a RESTAURANT MANAGER We are seeking a passionate and service-driven Restaurant Manager to support the daily operations of our restaurant, nestled in the heart of the Tuscan countryside at Tenuta Toscana. The ideal candidate will embody elegance, professionalism, and a deep understanding of luxury hospitality, ensuring a refined and memorable dining experience for our discerning international clientele, while celebrating the authentic flavours and warmth of Tuscan cuisine. This position will report directly to the F&B Operations Manager, collaborating closely to maintain the highest standards of service and operational efficiency. Main duties and responsibilities Manage and execute service within the assigned section to Oversee the service delivery in the assigned section, ensuring a flawless, personalized, and memorable experience for each guest, adhering to the highest standards of hospitality and refinement. Uphold the service philosophy of Tenuta Toscana by providing tailored recommendations and anticipating guest preferences, offering proactive, intuitive service to exceed expectations. Coordinate with the culinary team to ensure that each course is delivered at the perfect temperature and presented impeccably, creating a seamless flow between kitchen and dining room. Enhance the guest experience by offering expert wine pairings and insight into local Tuscan wines, engaging guests in a sophisticated yet relaxed conversation about the origins and characteristics of the selections. Maintain the elegance of the dining environment by ensuring immaculate table settings, proper lighting, and a harmonious atmosphere that reflects the brand's luxurious identity. Lead by example, guiding junior team members and commis with professionalism and grace, ensuring adherence to service standards, operational efficiency, and harmonious teamwork. Mentor new staff, offering hands-on support and encouraging the development of service skills, product knowledge, and attentiveness to detail. Assist in preparing shift schedules, adjusting staffing levels to meet operational demands, and ensuring optimal service during peak and off-peak hours. Ensure the careful handling, maintenance, and proper use of all restaurant equipment, adhering to operational protocols and maintaining a pristine and well-organized environment. Follow and enforce the HACCP guidelines and internal health and safety standards rigorously, conducting regular checks to ensure compliance and minimizing risks to both guests and staff. Drive the financial performance of the restaurant by upselling signature dishes and wines, while also maintaining cost control through waste reduction and portion management. Foster a collaborative environment by promoting a culture of respect, excellence, and continuous improvement, ensuring a team-oriented approach to service. Exemplify professionalism and discretion in all guest interactions, consistently delivering superior service with attention to detail and a warm, welcoming demeanor. Promote the values of Tenuta Toscana by upholding the highest ethical standards, ensuring that all guests are treated with respect and care, while fostering a team culture of mutual support and integrity. Maintain the utmost confidentiality in all aspects of the role, including guest preferences, team matters, and any proprietary information regarding the operations of the resort and restaurant. Requirements Minimum of 3 years in a management role within a luxury hospitality or dining environment, preferably in a 5-star resort or hotel A degree in Hospitality Management or a related field is appreciated Proven experience in leading and motivating a team to deliver exceptional service in a high-pressure environment A passion for providing superior guest experiences with an attention to detail and the ability to anticipate guests' needs In-depth understanding of dining and wine pairings. Experience with local Tuscan cuisine and wines is highly desirable Strong interpersonal and communication skills, both verbal and written, in English and Italian. A third language would be considered a plus Ability to handle challenging situations with a calm and professional demeanour, ensuring guest satisfaction at all times Exceptional time management and organizational skills with the ability to manage multiple tasks simultaneously Willingness to work varied shifts, including evenings, weekends, and holidays as required in the hospitality industry Familiarity with restaurant management software, point-of-sale (POS) systems, and general computer programs Impeccable grooming and a professional appearance consistent with a luxury 5-star environment Benefits Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL) Meals provided both during working hours and on days off Uniforms and laundry service provided Ongoing training to enhance personal and professional development Access to exclusive events for Castelfalfi team members Discounts on dining, wellness, and sports activities available at the resort and estate Accommodation with free Wi-Fi can be arranged upon request for those coming from outside the area This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.