Customer service
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In questa posizione coordini le attività operative per supportare iniziative commerciali nel settore farmaceutico, assicurando flussi d’ordine efficienti e comunicazione tra team. Lavorerai a stretto contatto con KAM, fornitori e team interni per garantire conformità e gestione accurata degli ordini. Avrai responsabilità di monitoraggio dati, reportistica e risoluzione di criticità operative. Lavori in un contesto dinamico con opportunità di crescita e di impatto sui processi commerciali.
Retribuzione / Benefits Contratto CCNL Commercio a tempo indeterminato
Retribuzione tra 40.000 e 50.000 EUR annui
Opportunità in contesto dinamico e in crescita
Responsabilità Coordinare attività operative per garantire il corretto flusso degli ordini
Monitorare e aggiornare dati relativi ordini e forniture
Garantire comunicazione efficace tra team interni
Assicurare conformità a politiche aziendali e normative di settore
Supportare risoluzione di problemi operativi o commerciali
Gestire coordinamento del customer service esternalizzato
Supporto operativo a KAM, grossisti e catene
Affiancare KAM in aspetti amministrativi e di back office relativi agli ordini
Collaborare con Amministrazione sui processi del ciclo attivo e contabilità delle vendite
Predisporre report periodici su performance del servizio, ordini e anomalie
Identificare cause ricorrenti e proporre azioni correttive e verificarne i risultati
Requisiti fondamentali 5-7 anni di esperienza in customer service, customer operations o back office commerciale
Esperienza nel coordinamento di attività affidate a fornitori esterni e gestione interlocutori logistici
Buona conoscenza di SAP e CRM
Buona conoscenza di Microsoft Excel e reporting operativo
Preferibile familiarità con strumenti di analytics o business intelligence
Buona conoscenza dell’inglese; preferibile conoscenza dello spagnolo
Diploma o laurea in discipline economiche o affini
Ottime capacità organizzative e gestione delle priorità
Competenze nella comunicazione e lavoro in team
Orientamento al cliente e attenzione ai dettagli
orientamento al cliente
eccellenti doti comunicative
lavoro di squadra
SAP
CRM
Microsoft Excel
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