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IT Technical Support
1 settimana fa
IT Technical Support & Assets Specialist
Posting Date: 27 Feb 2025
City: Genova
Location: Genova, IT, 16128
Contract Type: Permanent
Division: Global IT Operations
Level of experience: Intermediate
RINA is currently recruiting for an IT Technical Support & Assets Specialist to join its office in Genoa (Italy) within the Global IT Operations Division.
MissionYou will play a crucial role in maintaining digital workplace technologies, providing seamless end-user experiences, and troubleshooting IT issues related to workplace equipment such as laptops, smartphones, printers, and conference room technologies. Your responsibility will include ensuring efficient IT asset management, optimizing workplace equipment performance, enhancing security, and ensuring the availability of workplace technology solutions to boost productivity and efficiency.
Key AccountabilitiesReporting to the IT Technical Support & Assets Manager, your key accountabilities will revolve around maintaining the smooth functioning of digital workplace technologies, supporting end-users, and managing the IT infrastructure for both remote and in-office work. You will be responsible for operational tasks such as asset management processes, collaboration with the On-site Help Desk, managing relationships with the Service Desk for end-user support, and more.
- Providing technical support for digital workplace equipment
- Troubleshooting hardware and connectivity issues for employees' workplace equipment
- Assisting users with device setup, remote access, and multi-factor authentication
- Monitoring and managing IT service tickets using ITSM tools
- Resolving incidents and escalating complex issues
- Supporting software installations, updates, and patch management
- Assisting in identity and access management and password resets
- Supporting endpoint security solutions
- Ensuring compliance with IT security policies
- Managing the inventory of IT assets
- Performing lifecycle management of workplace equipment
- Monitoring client system performance and application availability
- Analyzing user feedback and reporting technical issues
Bachelor’s Degree in Information Systems or Computer Science
High School Diploma/GED
Qualifications- 4-5 years of experience in IT technical support and asset management
- Strong knowledge of IT asset lifecycle management, including acquisition, deployment, maintenance, and disposal is required
- Experience with software license management, troubleshooting hardware and software issues, familiarity with IT security policies and patch management are essential
- Certification in ITIL, CompTIA A+, or related certifications is a plus
- Experience with IT asset management software, knowledge of network infrastructure, and administration, as well as familiarity with meeting room technology and audiovisual equipment are advantageous.
- Excellent problem-solving skills, strong organizational skills, attention to detail, effective communication, and interpersonal skills are also desired
- Fluency in both Italian and English language is a mandatory requirement.
With over 5,800 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
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