Lavori attuali relativi a IS&T CRM - giuliano di roma - Bvlgari
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IS&T CRM
3 settimane fa
giuliano di roma, Italia Bvlgari A tempo pienoIS ClientelingThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and...
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IS&T CRM
5 giorni fa
giuliano di roma, Italia Bvlgari A tempo pienoIS ClientelingThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and...
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IS&T CRM
5 giorni fa
giuliano di roma, Italia BVLGARI A tempo pienoThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to...
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Is&t CRM
1 settimana fa
Roma, Italia Bulgari A tempo pienoPosition The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...
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IS&T CRM
3 settimane fa
Roma, Italia BVLGARI A tempo pienoThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to...
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IS&T CRM
7 giorni fa
Roma, Italia BVLGARI A tempo pienoThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to...
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CRM Senior Specialist
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giuliano di roma, Italia Fendi Italia Srl A tempo pienoWe are looking for a CRM Senior Specialist who will be responsible for planning and implementing the CRM global strategy alongside the CRM Manager, playing a key role in executing the CRM roadmap.The CRM Senior Specialist will support the CRM Manager with the implementation and monitoring of the Brand Contact Strategy in terms of One to Many and One to One...
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Senior CRM Manager
2 settimane fa
giuliano di roma, Italia Venchi A tempo pienoAbout UsFounded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of...
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Global CRM Strategist – Clienteling
1 settimana fa
Giuliano di Roma, Italia Fendi Italia Srl A tempo pienoA leading luxury fashion brand is seeking a CRM Senior Specialist to support the global CRM strategy from its headquarters in Rome. The role involves managing campaigns, collaborating with cross-functional teams, and providing analytical insights to improve customer engagement. Candidates should have over 5 years of CRM experience in the luxury or fashion...
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Global CRM Strategist – Clienteling
3 giorni fa
giuliano di roma, Italia Fendi Italia Srl A tempo pienoA leading luxury fashion brand is seeking a CRM Senior Specialist to support the global CRM strategy from its headquarters in Rome. The role involves managing campaigns, collaborating with cross-functional teams, and providing analytical insights to improve customer engagement. Candidates should have over 5 years of CRM experience in the luxury or fashion...
IS&T CRM
7 ore fa
IS&T CRM & Clienteling Expert at BvlgariThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to deliver personalized and data‑driven customer experiences. The position requires a balance of technical expertise, program management, and cross‑functional collaboration to support business growth and customer engagement strategies across markets.Main AccountabilitiesSupport the evolution of Salesforce-based Clienteling solutions, ensuring alignment with business priorities in clienteling, customer service, and Care processes.Act as an internal expert on Salesforce Service Cloud and Marketing Cloud, overseeing solution architecture, customization governance, and vendor deliverables.Manage end-to-end IT initiatives (requirements gathering, planning, execution, testing, rollout) ensuring on-time and on-budget delivery.Supervise application support and enhancements in collaboration with external partners, ensuring service quality and continuous improvements.Partner with retail, CRM, marketing, Care, Customer Service and digital teams to translate business requirements into effective Salesforce solutions.Coordinate with system integrators and technology providers, ensuring accountability, performance, and adherence to IT and security standards.Stay abreast of Salesforce ecosystem innovations and clienteling best practices in luxury retail to recommend future improvements.Ensure that clienteling tools maximize customer insights and enable a 360° view of high‑value clients, driving loyalty and retention.Hard Skills / RequirementsMinimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.Proven expertise in Salesforce Service Cloud and Marketing Cloud, with solid understanding of solution configuration and customization.Strong background in program/project management, with the ability to manage multiple initiatives and stakeholders across regions.Experience in application maintenance and governance, coordinating internal and external resources.Experience in UX/UI on iOS App.Familiarity with clienteling processes (customer service, Care, CRM-driven personalization).Solid understanding of data integration, CRM ecosystems, and omnichannel retail processes.Proficiency in English (written and spoken); French is a plus.Availability to travel.Soft SkillsAbility to connect IT initiatives with business priorities, customer engagement, and retail excellence.Strong interpersonal skills to build effective relationships with business stakeholders and vendors.Capacity to translate data into actionable insights and improvements.Pragmatic approach to solution delivery, balancing technical and business needs.Comfort operating in a fast‑paced, cross‑functional, and international environment.Clear and structured communicator, able to engage both technical and non‑technical stakeholders.#J-18808-Ljbffr
