Senior Housekeeping Supervisor

5 giorni fa

rome, lazio, Italia Marriott International Tempo pieno

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At W Rome, we don't just create clean rooms, we create unforgettable experiences.

As a Senior Housekeeping Supervisor , you are a key operational leader within the Housekeeping department, ensuring not only impeccable presentation standards but also the smooth coordination of room inventory, guest readiness, and daily hotel operations.

You will act as the main connection between Housekeeping, Front Office, Engineering and Laundry, balancing luxury service standards with operational efficiency. In addition to conducting inspections and leading the housekeeping team, you will play a critical role in managing room statuses through OPERA, monitoring room discrepancies, coordinating room readiness with Front Office, and driving room assignment changes throughout the day to maximize guest satisfaction and operational flow.

You will inspire and develop your team while serving as a role model for excellence, accountability, and service recovery.

WHAT YOU'LL DO

Lead daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house areas consistently meet W and Marriott luxury standards. Conduct detailed inspections of guestrooms, suites, corridors, and public spaces, ensuring flawless presentation and maintenance standards. Manage daily room inventory and room status updates through OPERA PMS . Monitor room discrepancies and coordinate resolution efforts with Front Office and Engineering. Review room queues, prioritize cleaning activities, and manage room readiness to support arrivals, VIPs, early check-ins, and special requests. Coordinate room assignment changes throughout the day to optimize hotel operations and guest experience. Serve as the primary operational liaison between Housekeeping and Front Office regarding room availability, clean rooms, out-of-order rooms, priority departures, and arrivals. Support the Director of Style and Style Manager in workload distribution, manpower planning, and daily operational decision-making. Ensure accurate communication of room status, maintenance issues, and operational updates across shifts. Monitor productivity, service quality, and departmental KPIs. Handle guest interactions and service recovery situations with professionalism, confidence, and genuine hospitality.

LEADERSHIP RESPONSIBILITIES

Supervise, motivate, coach, and develop Housekeeping Talents. Support recruitment, onboarding, training, and performance management initiatives. Conduct daily briefings and shift handovers. Foster a positive and high-performing team culture aligned with Marriott values and W personality. Drive accountability while creating an engaging and inclusive workplace. Lead by example through visible presence on the floor and hands-on operational support.

WHAT MAKES YOU A GREAT FIT

You are passionate about luxury hospitality and creating memorable guest experiences. You possess a strong operational mindset and understand how room inventory impacts hotel performance. You confidently manage competing priorities, fast-paced environments, and last-minute operational changes. You have exceptional attention to detail and a commitment to excellence. You are highly organized and comfortable working with OPERA PMS and room management systems. You communicate effectively with multiple departments and build strong working relationships. You lead with energy, professionalism, and a solution-oriented attitude.

QUALIFICATIONS

High School Diploma or equivalent. Minimum 2 years of Housekeeping experience within a luxury hospitality environment. Previous supervisory experience required. Strong knowledge of hotel operations and room management processes. Experience working with OPERA PMS and room inventory management. Excellent communication, organizational, and leadership skills. Ability to manage multiple operational priorities while maintaining exceptional service standards. Mandatory EU Work Permit.

PREFERRED EXPERIENCE

You bring experience from recognized international luxury hotel brands and understand the importance of operational excellence behind the scenes.

Experience within:

Marriott International Forbes Travel Guide properties LQA audited hotels Lifestyle luxury hotel brands

will be considered a strong advantage.

WHY W?

At W Hotels, we celebrate individuality, creativity, and bold thinking. Here, you'll join a team of Talents who are passionate about making things happen, challenging the status quo, and creating extraordinary experiences for our guests and each other.

We don't just insp

Senior Housekeeping Supervisor

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