CLIENT ADVISOR

1 settimana fa

Serravalle, Italia Valentino A tempo pieno

Join to apply for the CLIENT ADVISOR - Serravalle role at Valentino A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, open‑minded community. Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position CLIENT ADVISOR - Serravalle (Boutique, Serravalle) Responsibilities Master the client journey; Create customer emotion and desire; Engage existing and prospect clients as per weekly plan defined by store management; Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell); Focus on development and retention of existing clients, recruitment of new and potential ones; Engage the client through every selling opportunity – walk in, private appointment, phone consignments; Actively participate in sales in partnership and oto appointment routine. Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints); Ensure product good maintenance, replenishment on the floor; Know the warehouse stock of all categories in order to ensure re‑stock shelves and maximize sales; Respect administration and operations procedures; Liaise with the in‑store visual to follow display guidelines; verify and report all relevant information to store management. Qualifications Retail experience; Excellent interpersonal and effective communication skills; Fluency in English and Italian; Team player with a pro‑active attitude; High fashion knowledge; Ability to adapt to changing needs of the company as necessary; Must have client network in luxury environment. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. #J-18808-Ljbffr

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