Technico Supporto IT

HCLTECH
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit Candidates must be eligible to work in Italy.
Fluent in Italian and English.
Job Summary:
The Desktop Engineer is responsible for providing technical support, troubleshooting, maintenance, and administration of end-user computing devices, applications, operating systems, and peripheral equipment. The role ensures smooth IT operations, timely issue resolution, and high-quality support for business users across the organization.
L’Ingegnere Desktop è responsabile della fornitura di supporto tecnico, della risoluzione dei problemi, della manutenzione e dell’amministrazione dei dispositivi di end-user computing, delle applicazioni, dei sistemi operativi e delle apparecchiature periferiche. Il ruolo garantisce il corretto funzionamento delle operazioni IT, una risoluzione tempestiva delle problematiche e un supporto di alta qualità agli utenti aziendali all’interno dell’organizzazione
Key Responsibilities
Provide first-level and second-level technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.
Install, configure, upgrade, and troubleshoot Windows operating systems, Microsoft Office applications, antivirus tools, VPN clients, and business applications.
Diagnose and resolve hardware, software, network connectivity, and user access-related issues within defined SLA timelines.
Perform imaging, deployment, asset tagging, inventory updates, and lifecycle management of end-user devices.
Support user onboarding, offboarding, system setup, profile configuration, and access coordination as per organizational standards.
Coordinate with network, server, security, application, and vendor teams for issue escalation and resolution.
Maintain accurate incident, service request, and change records in the ITSM tool with proper troubleshooting notes and closure details.
Ensure compliance with IT security policies, patching standards, endpoint protection, and data protection guidelines.
Provide remote and onsite support to users while maintaining professional communication and customer service standards.
Participate in IT projects such as hardware refresh, OS migration, software rollout, office setup, and infrastructure upgrades.
Responsabilità principali
Fornire supporto tecnico di primo e secondo livello per desktop, laptop, stampanti, scanner, dispositivi mobili e altre periferiche IT.
Installare, configurare, aggiornare e risolvere problemi relativi ai sistemi operativi Windows, alle applicazioni Microsoft Office, agli strumenti antivirus, ai client VPN e alle applicazioni aziendali.
Diagnosticare e risolvere problemi relativi a hardware, software, connettività di rete e accesso utente nel rispetto degli SLA definiti.
Effettuare attività di imaging, distribuzione, etichettatura degli asset, aggiornamenti dell’inventario e gestione del ciclo di vita dei dispositivi utente.
Supportare i processi di onboarding e offboarding degli utenti, la configurazione dei sistemi, dei profili e il coordinamento degli accessi secondo gli standard aziendali.
Collaborare con i team di rete, server, sicurezza, applicazioni e fornitori per l’escalation e la risoluzione delle problematiche.
Mantenere registrazioni accurate di incidenti, richieste di servizio e modifiche all’interno dello strumento ITSM, includendo note di troubleshooting e dettagli di chiusura.
Garantire la conformità alle politiche di sicurezza IT, agli standard di patching, alla protezione degli endpoint e alle linee guida sulla protezione dei dati.
Fornire supporto remoto e onsite agli utenti, mantenendo standard profes