Selling Partner Associate

Selling Partner Associate (with English and Italian), SP-Support Job ID: | Amazon Ireland Support Services Limited SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 6 AM to 9 PM depending on role. WORK LOCATION: This is a remote home based role. Permanently working from home from any province in IRELAND. START DATE: February 2026 In Selling Partner Support, we help third party Sellers & Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact centre environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses. We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering excellent customer service, a strong record of customer focus, and a keen interest in process improvement. You will join one of our remote teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of remote engagement activities. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration. Key job responsibilities As part of your role, you will have the opportunity to: Support Amazon's Selling Partners to solve any incoming issues via 3 channels of communication (Phone, Email & Chat). Manage high volumes of inbound and outbound calls, emails and chats in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions. Exemplify Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact. Build sustainable relationships and engage customers by going the extra mile. Oversee and achieve various productivity and quality targets and metrics. Collaborate with various internal stakeholders and teams. Document all Selling Partner interactions and information according to standard operating procedures. Troubleshoot and provide product guidance and support to all Amazon's Sellers and Vendors. Attend regular training sessions, learn product details and key selling points of products and technologies. Perform any other duties and special projects as directed by management in keeping with the employee’s skills and experience. About the team New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community & Affinity groups to further experience Amazon’s inclusive, collaborative culture. Amazon takes pride in growing talent and leadership from within and offers multiple career paths. Private Healthcare Plan. Prior to employment start, must have high speed internet with up to 5 Mb download and 1 Mb upload speed and a suitable work environment in compliance with Amazon’s remote contact center policy. Basic Qualifications Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement. Previous experience in a customer service environment. Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease. Preferred Qualifications Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels. Excellent listening skills; able to demonstrate empathy and willingness to help. Prior Contact Center experience very helpful (preferred). Comfortable working in a fast paced, high‑volume environment with the ability and flexibility to adapt to change effectively. Ability to work against and deliver performance in a metric‑driven environment with high productivity and quality standards. Maintain a strong customer focus, ensuring the customer feels supported and valued. Foster a positive and cooperative team environment at all times. Multitasking: ability to handle phone, chats and email contacts in tandem with each other. Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for the role. Ability to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand. Enthusiastic, highly self‑motivated and willingness to learn new skills. Demonstrate strong sense of urgency and adaptability in response to changing business needs. Demonstrate the ability to identify and drive process improvements. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. 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