Senior Client Advisor

2 settimane fa


Via Milano, Italia Valentino A tempo pieno

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.WHO ARE WE LOOKING FORA Senior Client Advisor who can act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. Embody the Maison's values and set a benchmark for client engagement and relationship management. Must have a strong background in luxury sales and a strong client book.Job ResponsibilitiesCLIENTELINGBuild, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.SALES & KPIsSales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.PRODUCT (care & knowledge)Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.OPERATIONSEnsure full compliance with all operational guidelines, including after-sales assistance, product



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