Customer Retention Strategist

2 giorni fa

Rome, Italia Altro A tempo pieno

Customer Retention StrategistatCommon Thread CollectiveOverview Common Thread Collective (CTC) is dedicated to delivering unmatched value and service to clients with revenue below $15M. As a Customer Retention Strategist, you will guide clients toward sustainable growth through data‑driven retention initiatives across email, SMS, direct mail, and other touchpoints.ResponsibilitiesLead strategic retention planning, including forecasting, strategy development, and execution for email, SMS, and other channels.Act as a trusted advisor to clients, translating forecasting insights into actionable recommendations across all retention touchpoints.Own all deliverables—automations, campaigns, email content, and SMS—ensuring technical accuracy, brand consistency, and alignment with the client’s strategy.Analyze metrics and KPIs, present insights, and recommend optimizations to exceed forecasting targets.Collaborate with growth strategists, media buyers, designers, and copywriters to produce high‑impact retention material.Maintain data integrity and execute CTC’s Prophit system for forecasting and performance tracking.Deliver daily performance updates, weekly Slack summaries, and monthly forecasting reviews to clients and internal teams.Continuously enhance retention programs through testing, iteration, and early adoption of new tools and strategies.Contribute learnings to the organization to improve processes and share best practices.Qualifications & Skills2+ years of hands‑on experience in email and SMS marketing, demonstrating execution across campaigns, automations, segmentation, and optimization.2+ years in retention marketing with a proven record of driving predictable revenue and improving customer lifetime value.Strong data analysis ability using tools such as Google Sheets and a willingness to learn advanced analytics.Excellent communication skills—fluent in English, able to present persuasively to stakeholders and craft empathetic client messaging.Autodidactic mindset, resourceful, and proactive in learning and delivering high‑quality work without constant oversight.Integrity, accountability, and unyielding determination to achieve results, even in challenging circumstances.Ability to thrive in a fully remote, autonomous, and fast‑moving environment.Minimum Experience RequirementAt least 2 years of experience in email and SMS marketing.At least 2 years of experience in retention marketing.CompensationDays 1–30: $1,500 (part‑time transition phase)Days 31–60: $3,000 (full‑time start)Days 61–90: $4,000–$5,000 + performance bonusesSalary increases annually based on performance and client portfolio.Location & EnvironmentFully remote; flexible schedule.Autonomous work style supported by regular 1:1 feedback and measurable quality benchmarks.Opportunities for mentorship, continuous learning, and career progression.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionBusiness Development and SalesAdvertising Services#J-18808-Ljbffr

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