Technology and innovation specialist

6 giorni fa


Milan, Italia Complaion A tempo pieno

Aiuta Complaion nella sua rapida crescita per diventare la piattaforma di riferimento per aiutare le PMI a ottenere, gestire, e valorizzare la compliance, partendo dalle certificazioni ISO.#Sai come gestire relazioni con clienti, anche su topic complessi e tecnici come la compliance (ii) Struttura. Lavori insieme a prodotto per strutturare le automations, e sales per migliorare il processo.#Lingue: Italiano madrelingua, Inglese Professionale, Spagnolo è un plus.#Posizione: Ibrido/ Remoto (abbiamo un ufficio a Milano, se vuoi, dove troverai sempre qualcuno). Dopo l'onboarding dei primi mesi, sarai libero di scegliere se ibrido, o remoto.Nel 2024, essere un'azienda sicura e affidabile non è più un optional. Complaion mira a velocizzare il raggiungimento della compliance combinando un software che automatizza le attività ripetitive e un consulente Partner che si occupa degli aspetti più delicati.E allora, cosa significa essere un Customer Success Specialist in Complaion?Come Customer Success Specialist, sarai il punto di riferimento per i Nuovi Clienti. Gestire end-to-end il supporto da zero a certificato: (i) onboarding: supporterai Imprenditori, CEO, COO, CTO,... nell'onboarding in piattaforma (ii) gestione partners: sarai responsabile della gestione dei partner per garantire un approccio all-in-one (auditors, corsi di formazione,...) (iii) supporto nel processo: gestirai touch point ricorrenti nel processo per garantire una certificazione veloce ed efficienteSupportare nella definizione di Strategia, e Prodotto: identificare necessità dei clienti per sviluppare nuovi frameworks, features, o flussiIn breve, le responsabilità di un Customer Success Specialist sono ampie, andando da relazione con clienti, a supporto prodotto, strategia e... Laurea triennale/ magistrale~2y+ di esperienza Client-facing (Customer Success,



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