Field Service Technician

21 ore fa

venice, veneto, Italia Socket.dev Tempo pieno

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SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.
Essential Duties & Responsibilities
- Perform all hardware maintenance duties and operate automated diagnostics systems.
- Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
- Track and execute warranties for asset maintenance.
- Perform equipment installation and relocation.
- Assist/conduct equipment sanitization for turn-in to DRMO.
- Identify required spare parts and maintain inventory of spares.
- Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
- Perform hardware installations and basic network administration.
- Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
- Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
- Attend internal training sessions and meetings.
- Create/update diagrams for IA, CM, and Government documentation requirements.
- Maintain change control and associated documentation.
- Provide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365.
- Provide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing.
- Assess mission requirements for necessary equipment and ensure network functionality.
- Troubleshoot and maintain network and computer interfaces.
- Support customer service requests and IT Service delivery within the IT Environment and for mission applications.
- Coordinate, resolve, and close service requests.
- Provide weekly customer service updates back to ACI Command HQ.
- Research, maintain, and apply expertise in emerging technologies and industry developments, trends, and best principles of IT customer support.
Required Skills, Experience & Education
- Clearance Requirement: Top Secret/SCI and willingness to take a CI Poly
- Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years’ experience in the I.T. Support (Customer Service) field.
- DoD 8140 requirements: Security+ ce
- Must possess a valid U.S. Passport
- Must possess a valid U.S. Driver’s License
- This position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work
Desired Skills, Experience
- A+ce, NET+ce
#CJPOST #LI-AP1 #LI-NF1
Application Deadline: November 30, 2026
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