Customer Service Specialist

1 giorno fa

padova, provincia di padova, Italia LinkedIn Tempo pieno

We are looking for a part-time freelance Customer Experience & Clienteling Specialist to support our customers throughout their journey with MARCO DAL MASO.

Pronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.

The role combines customer care with personalised clienteling. Customers may contact us for advice on sizing, materials, gifting, made-to-order pieces or an existing order. We are looking for someone who can provide thoughtful, accurate support, build relationships with returning customers and follow warm opportunities through without using a pushy sales approach.

What you will do:

  • Manage customer conversations across email, website enquiries and approved messaging channels.
  • Advise customers on products, sizing, materials, gifting and made-to-order options.
  • Follow up on warm enquiries, quotations, bespoke requests and customers considering a purchase.
  • Build relationships with returning and high-value customers through relevant, personalised outreach.
  • Coordinate product information, availability, production estimates and delivery updates with our team in Italy.
  • Support order-status, sizing, repair and aftercare enquiries, escalating anything requiring specialist approval.
  • Create Shopify draft orders or