Customer Service Specialist
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We are looking for a part-time freelance Customer Experience & Clienteling Specialist to support our customers throughout their journey with MARCO DAL MASO.
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The role combines customer care with personalised clienteling. Customers may contact us for advice on sizing, materials, gifting, made-to-order pieces or an existing order. We are looking for someone who can provide thoughtful, accurate support, build relationships with returning customers and follow warm opportunities through without using a pushy sales approach.
What you will do:
- Manage customer conversations across email, website enquiries and approved messaging channels.
- Advise customers on products, sizing, materials, gifting and made-to-order options.
- Follow up on warm enquiries, quotations, bespoke requests and customers considering a purchase.
- Build relationships with returning and high-value customers through relevant, personalised outreach.
- Coordinate product information, availability, production estimates and delivery updates with our team in Italy.
- Support order-status, sizing, repair and aftercare enquiries, escalating anything requiring specialist approval.
- Create Shopify draft orders or