Customer Success Manager
10 ore fa
Customer Success Manager (small‑medium customers)Cyber Guru , con oltre 1.000.000 di utenti attivi nelle sue piattaforme, è il fornitore leader di Cyber Security Awareness Training nell'Europa meridionale. La nostra missione è quella di dotare i dipendenti delle conoscenze e delle competenze necessarie per riconoscere e contrastare le minacce informatiche, garantendo una solida cultura della sicurezza all'interno delle organizzazioni. Le nostre soluzioni vengono fornite tramite un modello Software‑as‑a‑Service (SaaS), fornendo programmi di formazione scalabili e accessibili.Per l’ampliamento del nostro team stiamo cercando un/a:Customer Success ManagerRuolo:La figura, a diretto riporto del responsabile del dipartimento, sarà chiamata ad offrire un eccellente servizio ai clienti. L'obiettivo è mantenere ed aumentare la soddisfazione e la fidelizzazione dei clienti allo scopo di soddisfare le loro aspettative attraverso il monitoraggio tempestivo del servizio clienti durante tutte le fasi del progetto.ResponsabilitàPrendersi cura del cliente durante l'intero ciclo di vita del servizio, dall’onboarding all’erogazione del servizio e al monitoraggioMigliorare l’esperienza del servizio clienti, fidelizzare i clientiGestire le problematiche dei clienti fino alla loro risoluzioneSeguire e monitorare la soddisfazione del cliente in modo proattivoMantenere i clienti coinvolti e incentivare ad utilizzare regolarmente i prodottiAnalizzare statistiche e compilare report accurati per clienti e top managementAtteggiamento proattivo e collaborativo alla ricerca di un miglioramento continuoCoordinamento proattivo con il team tecnicoRequisiti e competenzeComprovata esperienza lavorativa come Customer Service Manager in ambiente ITGestione delle relazioni con i clienti e capacità di comunicazionePer sapere di più sulla nostra azienda visita il nostro sito: ricerca si rivolge a candidati ambosessi (D.Lgs. 198/2006). I candidati sono tenuti a leggere sul sito internet l’informativa privacy (GDPR – Regolamento UE 2016/679).Seniority level: Not ApplicableEmployment type: Full‑timeJob function: OtherIndustry: Computer and Network SecurityLocation: Guidonia Montecelio, Latium, Italy#J-18808-Ljbffr
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Customer Success Manager
2 giorni fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager – Media Buying (Italy, Remote) Overview This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption. Working closely with...
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Remote Customer Success Manager
2 settimane fa
Rome, Italia Jobgether A tempo pienoA dynamic fintech company is seeking a Customer Success Manager to act as the primary contact for B2B clients in Italy. This role encompasses managing the full customer lifecycle, ensuring client success, and fostering strong relationships. Responsibilities include driving platform adoption and collaborating with teams to enhance customer experience. Ideal...
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Customer Success Manager
2 giorni fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager – Media Buying (Italy, Remote)Overview This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption. Working closely with...
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Customer Success Manager
6 giorni fa
Rome, Italia Altro A tempo pienoAbout The CompanyAt Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and...
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Customer Success Manager
5 giorni fa
Rome, Italia Smartness A tempo pienoAbout The Company At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named...
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Customer Success Manager
1 settimana fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager (Remote from Italy) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Italy. This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You...
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Customer Success Manager
2 settimane fa
Rome, Italia Jobgether A tempo pienoCustomer Success Manager (Remote from Italy)This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Italy.This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You...
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Rome, Italia Altro A tempo pienoA leading adtech company is seeking a Customer Success Manager who will own client relationships and provide strategic insights for media buying. This role requires a minimum of 2 years experience in managing performance-driven clients and hands-on knowledge of programmatic advertising platforms. Responsibilities include onboarding clients, optimizing...
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Customer Success Manager: Video Marketing, Flexible Hours
2 settimane fa
Rome, Italia Altro A tempo pienoEin innovatives Marketingunternehmen in Prato allo Stelvio sucht einen Customer Success Manager (m/w/d) für Videomarketing. Du wirst Projekte leiten, von der Planung bis zur Umsetzung, und musst sowohl kreativ als auch organisiert sein. Fließende Deutsch- und Italienischkenntnisse sind wichtig. Das Unternehmen bietet eine flexible Arbeitszeitgestaltung,...
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Rome, Italia LearnWorlds A tempo pienoLearning is the only human superpower. It’s a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage. LearnWorlds’ vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives and cultivating a brighter, more resilient future...
