Customer Success Adoption Analyst

Transform the everyday for everyone At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.
Transform the everyday for everyone At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move. We put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one. Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.
Your role: As a Customer Success Adoption Analyst, you will be part of our Grid Software organization, helping customers successfully adopt and maximize the value of innovative SaaS solutions for power distribution and grid management. You will play a key role in ensuring that digital solutions are not only implemented but fully embraced and embedded into customers’ everyday operations. Your activities will include analyzing and redesigning business processes, supporting change management initiatives, developing adoption and communication plans, and collaborating closely with customers, Customer Success Managers, project teams, and local grid operators to accelerate value realization and long-term business outcomes.
You’ll make an impact by: Analyzing customers’ current ("as-is") business processes, identifying inefficiencies and opportunities for improvement, and designing optimized future-state ("to-be") workflows aligned with business objectives and industry best practices.
Conducting gap analyses and supporting the development of process documentation, operating procedures, and transition plans to enable sustainable organizational change.
Developing and executing change management strategies that drive user engagement, increase adoption, and reduce resistance to change.
Performing stakeholder and impact assessments and tailoring communication and engagement activities to different audiences across the organization.
Creating and supporting customer communication plans, ensuring clear, consistent, and timely messaging throughout the transformation journey.
Identifying learning needs and coordinating role-based training programs, workshops, webinars, user guides, and enablement materials to support successful adoption.
Measuring training effectiveness, gathering feedback, and continuously improving learning experiences based on customer insights and adoption outcomes.
Providing Hypercare support during post-deployment phases, acting as a trusted advisor for users and customer champions during critical adoption stages.
Monitoring adoption trends, identifying risks and barriers, and recommending enhancements to business processes and the Grid Software solution portfolio.
Partnering with customers to define, track, and measure adoption KPIs and business outcome metrics that demonstrate solution value and business impact.
Collaborating with Customer Success Managers and